Hi Priscilla,
Thank you for the feedback.You talked about how great and beautiful everything was after your return and discussed doing it yearly, until I charged you for the additional cleaning time on the Rig, so I’m a little caught off guard by your review, but let me try and address your concerns.The pictures are definitely current, we’ve only had the rig for a little over a year, so they can’t get that out of date just yet with the exception of the walkway picture where the dinette benches were still attached to the table. There are also pictures showing the current dinette seating in there, so nothing is hidden. We know the beauty of this rig and quality and welcome anyone to come visit the RV prior to renting it. It is in excellent shape and won’t disappoint :).I am sorry for your trouble with the cabinet doors opening on you a couple of times. I know we discussed the recall repair needed on this and you didn't want to cancel the trip to wait for the recall repair, so we discussed keeping an eye on the cabinets when you hit bumpy areas or take fast turns. In hindsight I should have just forced the cancellation but since it was your daughter's birthday I felt too bad to do this. This was a known recall that has now been fixed for future renters. I will take this into account for future renters and avoid allowing the rig to go out when something needs repaired.As an apology, I waived your $150 *6:30pm* unapproved late return, and your $250 penalty of unapproved pet, your overages on miles and my wife and I gave up two long days doing 4 hour round trips for delivery for just the price of gas. I hope you felt these accommodations made up for some of your frustrations.As for the batteries, unfortunately, the batteries are sometimes returned to us emptied from the previous renter who may have dry camped draining them all down. They charge right back up at your next hookup and there are 6 house batteries in there for your convenience.Thank you for your feedback on the seatbelts. I will do a better job training on the seatbelt locations for the future renter so they are aware of the 3 seatbelts built into the sofa and the 2 seatbelts in the cockpit. I understand our decision to open up the space more by doing modern seating around the dinette may not have been to your taste, but the pictures do have a visual of what this looks like in my posting. You are correct though, there is also a picture before we removed the benches in our posting.The drain hoses are actually for the black and gray combined, not just the black. However, those hoses were brand new and you were the pioneer voyage for freshly opened hoses. So I had no way of knowing there was a pin hole in one of them. My apologies for that inconvenience. It’s disappointing that a product can get sold like that. However, you did have 3 total hoses, so hopefully you were able to swap it out for one of the others with ease.One of the bunk bed TVs doesn’t work you are correct, unfortunately the RV has been booked back to back to back so I haven’t had the time to replace it yet, but it is definitely on my priority for the next down days that it is sitting. I hope you enjoyed any of the other 4 TVs and Roku devices that were functional in the rig during your trip.As for the cleaning fee, unfortunately when the rig is returned with several red stains, dog hair everywhere, and insane amounts of dirt/sand throughout, the cleaner requires additional time to prepare it for the next renter to have the same level of cleanliness that you received it in. The cleaning cost to me was around $400. Your case was reviewed by Outdoorsy and they determined that the fee of $75 that I withheld from your security deposit was more than fair. You incurred no other fees and had several fees waived, so I felt this was fair as well. I’m sorry if you felt otherwise.I hope you enjoy your future camping trips and have better experiences in the future.