3.9
Miembro de OutdoorsyAnfitrión desde junio de 2017
Comunicación
4.5Índice de respuesta del 70%Suele responder en un día
Acerca de Jeffrey Phillips
Long time 22foot Class C & B owner with plenty of experience to share with first timers and everyone.
3.9
Miembro de OutdoorsyAnfitrión desde junio de 2017
Comunicación
4.5Índice de respuesta del 70%Suele responder en un día
1 caravana disponible para alquilar
Recuerdos de viajes con las caravanas de Jeffrey Phillips
Ryan O.
5septiembre de 2024
Thank you, Jeff. This rental was perfect for our needs of camping at the Gorge Amphitheater for a concert.
Jeff L.
4septiembre de 2024
Jeff was great to work with, very communicative and responsive.
RV is older, and quite beat up, especially the interior seats, which were not as comfortable as they could be, and had makeshift coverings on them to cover up the rips and tears.
The AC and everything worked properly.
For camping that should be a great value vehicle.
For a cross state or cross the country trip, probably wouldn’t do it, but for local camping around the state of Washington it was fantastic.
RV is older, and quite beat up, especially the interior seats, which were not as comfortable as they could be, and had makeshift coverings on them to cover up the rips and tears.
The AC and everything worked properly.
For camping that should be a great value vehicle.
For a cross state or cross the country trip, probably wouldn’t do it, but for local camping around the state of Washington it was fantastic.
4 fotos enviadas por Jeff L.
Kelley S.
5septiembre de 2024
We didn't get to go. I got sick and my roommate lost her wallet. It sucked being home. My fever finally lifted today.
dmitriy V.
5agosto de 2024
Andre V.
5septiembre de 2023
Excellent RV. Worked well.
Christopher C.
5septiembre de 2022
We had an amazing trip in Jeff’s Tioga and would definitely rent from him again. Jeff was a fantastic host to work with. He responded seemingly instantly for any questions we had while we were on our trip and gave an excellent training ahead of time of all the systems on the vehicle. As first time RV renters this was invaluable.
1 foto enviadas por Christopher C.
Alex J.
5agosto de 2022
RV wasn't fancy, but it was comfortable and as advertised! Jeffrey was very communicative and the rental was easy to coordinate. Would happily rent from him again.
Paul S.
1agosto de 2022
Respuesta de Jeffrey
I appreciate Pauls feedback given to me after they returned. They did not have any comments at pickup. This was the second time they rented from me. (Both still being rented) My advice for Paul is to browse options by age 10 years old or newer. My newest vehicle (the one Paul selected) is over 21 years old, the age of my vehicle with the lowest miles on it (35k) is 26yrs old! And for some it's simply not going to meet expectations no matter what I do. This is the case for Paul, they just need to rent much newer vehicles.
Nikhila K.
4junio de 2022
We enjoyed camping in the RV for a couple of nights. It was comfortable and super useful to have an on-board fridge that ran on propane. I got a detailed walk through over the phone but as first time RV users difficult to imagine and retain everything that was said over the phone. Jeff was very responsive to messages and calls, however would definitely suggest to have some basic instructions with photos in the RV or small videos. These would have been more helpful.
Marguerite J.
3febrero de 2022
RV held together with duct tape.....loose doors, electrical tape over faucet, very smelly blanket on kitchen seat, lots of damage (cosmetic) to outside of vehicle, got a flat 3 miles from our final destination that took 24hrs to resolve.
Cut trip short ( without requesting refund...) just to get out of/away from the vehicle. Very disturbing experience as first time used RV rental. Certainly learned to stay away from such old/dated rigs and not trust website photo. False advertising, to say the least. We never should have accepted the vehicle, but we thought we could manage since key elements operational. We did not examine the tires closely enough. In retrospect, we believe we probably would have seen the poor condition if we had just looked more closely. So distracted with trying to make sure vehicle was drivable (since, again, it appeared to be falling apart....so much tape, so many dents, scratches, damage...). Essentials did work. We had heat, water, toilet, etc. On a scale of 1 to 10, 1 being worst and 10 being best, we would rate this experience a one.
Cut trip short ( without requesting refund...) just to get out of/away from the vehicle. Very disturbing experience as first time used RV rental. Certainly learned to stay away from such old/dated rigs and not trust website photo. False advertising, to say the least. We never should have accepted the vehicle, but we thought we could manage since key elements operational. We did not examine the tires closely enough. In retrospect, we believe we probably would have seen the poor condition if we had just looked more closely. So distracted with trying to make sure vehicle was drivable (since, again, it appeared to be falling apart....so much tape, so many dents, scratches, damage...). Essentials did work. We had heat, water, toilet, etc. On a scale of 1 to 10, 1 being worst and 10 being best, we would rate this experience a one.
Respuesta de Jeffrey
Last minute same day request in dead of winter no planning on customers part means no time to freshen after months of winter storage, limited time to test all functions and I warned them that terrible weather was not as much fun as people think it might be and blame me for a badly planned winter camping trip. The horrible week of below freezing temps before this cracked the windshield and I just returned a couple of days before this request from having a brand new windshield replaced, it was a good hour long test drive. No problems.
Ironically they complain about white duct tape covering damage but they also damaged it! A right rear tire flat most likely caused by running over the curb (a common mistake renters make with a dually) and continuing to drive on it resulted in shredding of the tire. Driving on a flat dually will heat it up wear off tread unevenly, melt and shred the tire even if brand new. In there defence it can be hard to tell you have a flat in the back but I can tell, it loses power and pulls a little to one side. I answered the phone without any delay and gave them a good option to drive it or have it towed just 3minutes away to a Tire center still open and fixed very quickly. They chose to keep driving it to the campground on a flat tire! causing it to tear a portion of the floor out (more duct tape needed until shop repair) causing an insurance claim instead of just a tire change. Not a single appliance or function was identified that they could not use. But an outdoorsy agent finally got them to admit they had a family emergency and that was the real reason this 2 night trip needed to end early. Being stuck at camp with a flat made it an urgent crisis of there own making when they wanted to leave but had trouble with a tow truck on a sunday. Refusing to have the tire repaired when they had easy access to do so sat meant that no tire shops were open on sun which I warned them about but since the camping trip was suppose to last until Monday I thought 2 days would be enough time to change a tire, it had been there preference to do it this way anyway.
They have roadside assistance, the delay was customers fault describing the vehicle wrong or the service or towing company not me. I spent many hours on the phone sat eve and all day sunday helping sort out that mess. The threats from customer that they were going to just leave it abandoned if I didn't fix the tire immediately did not help me to help them and is a violation of the contract for many reasons. When the service finally got a second tow service out with correct info it only took 20minutes to change the tire! That's not my fault. They took many hours to get back even though they didn't have any further trouble and it was only 1.5 hrs away. It was urgent they come back but took hours? And it was quite possible to enjoy the campsite without even worrying about the tire, I could easily talk the tow guy through the job by phone if customer had allowed me to handle it but they did not cooperate. As they mention all appliances worked so what was the problem here? Most likely terrible weather in Jan, poor planning, family emergency, poor customer choices dealing with a simple flat tire that created a panic and crisis. Even brand new tires can have a flat, I have to keep good records about tire condition so I am scratching my head what I would do differently for these folks besides just not rent to last minute people who don't seem to have a clue what they are doing. Its rare but I might say I wouldn't rent to them again. My RV has MORE damage and it wasn't worth the headache. Jeff
Ironically they complain about white duct tape covering damage but they also damaged it! A right rear tire flat most likely caused by running over the curb (a common mistake renters make with a dually) and continuing to drive on it resulted in shredding of the tire. Driving on a flat dually will heat it up wear off tread unevenly, melt and shred the tire even if brand new. In there defence it can be hard to tell you have a flat in the back but I can tell, it loses power and pulls a little to one side. I answered the phone without any delay and gave them a good option to drive it or have it towed just 3minutes away to a Tire center still open and fixed very quickly. They chose to keep driving it to the campground on a flat tire! causing it to tear a portion of the floor out (more duct tape needed until shop repair) causing an insurance claim instead of just a tire change. Not a single appliance or function was identified that they could not use. But an outdoorsy agent finally got them to admit they had a family emergency and that was the real reason this 2 night trip needed to end early. Being stuck at camp with a flat made it an urgent crisis of there own making when they wanted to leave but had trouble with a tow truck on a sunday. Refusing to have the tire repaired when they had easy access to do so sat meant that no tire shops were open on sun which I warned them about but since the camping trip was suppose to last until Monday I thought 2 days would be enough time to change a tire, it had been there preference to do it this way anyway.
They have roadside assistance, the delay was customers fault describing the vehicle wrong or the service or towing company not me. I spent many hours on the phone sat eve and all day sunday helping sort out that mess. The threats from customer that they were going to just leave it abandoned if I didn't fix the tire immediately did not help me to help them and is a violation of the contract for many reasons. When the service finally got a second tow service out with correct info it only took 20minutes to change the tire! That's not my fault. They took many hours to get back even though they didn't have any further trouble and it was only 1.5 hrs away. It was urgent they come back but took hours? And it was quite possible to enjoy the campsite without even worrying about the tire, I could easily talk the tow guy through the job by phone if customer had allowed me to handle it but they did not cooperate. As they mention all appliances worked so what was the problem here? Most likely terrible weather in Jan, poor planning, family emergency, poor customer choices dealing with a simple flat tire that created a panic and crisis. Even brand new tires can have a flat, I have to keep good records about tire condition so I am scratching my head what I would do differently for these folks besides just not rent to last minute people who don't seem to have a clue what they are doing. Its rare but I might say I wouldn't rent to them again. My RV has MORE damage and it wasn't worth the headache. Jeff
6 fotos enviadas por Marguerite J.
Tian Z.
5diciembre de 2021
Terrill J.
3julio de 2021
Jeff L.
2julio de 2021
We were supposed to be able to pick up the RV at 11:30 am. The owner informed us that the RV was in another location and if we were to go and pick it up and bring it to his house, it would save him from being even more late. It costs us $60 for a taxi to go and pick up the RV. We immediately had to put $100 in gas in the RV. We drove to the owners house and didn't get to leave with the RV until 5:00 pm. Wasted our entire day of our vacation. The RV drove awful. If you were going above 40 mph and hit a bump or dip in the road, the top of the RV would sway from side to side uncontrollably. The stereo didn't work. And coming down a steep mountain road, the brakes continuously gave away causing us to slide into a log sticking out in the road, causing damage that will cost me even more. Also, at the end, the owner is trying to charge me for cleaning, when I did clean as he told me to, and is charging me for dumping the tank, when I did dump the tank. This costs me much more than anticipated with additional costs.
Respuesta de Jeffrey
Multiple accidents including hitting the ferry ticket booth just blocks from pickup (within minutes of leaving they hit something and didn't tell me) The damages nearly totalled the vehicle and the didn't say a word about any of it until after I asked at time of return. They did ask questions throughout the trip about how to use appliances and get plugged in, but deliberately kept damage a secret nearly costing me more cancelled trip. The next customer naturally left a poor review because it was damaged.
Tree stumps don't stick out into the road on appropriate paved roads. If they were on dirt or gravel forest service roads (which I have no doubt they were) it was in violation of contract and of course tire traction, braking on steep dirt/gravel would be a serious concern, they put there lives at risk and caused severe damage! I would not rent to them again and asked the website to block all future rental requests. (I have never had to say that before!)
The gas was left same as picked up so fuel was a non issue (if they dropped it off full then the first receipt could be a fuel credit but they gave it back low on gas). After booking they did not respond/call me back until pickup day so many details needed to be worked out last minute (which is not the best way to get organized). Pickup time is clearly posted at 3pm (not 11) and we were very close to that, I could not reach them and they never contacted me for early phone training so in person training had to be done at time of arrival. This ofcourse means using trip time to do training. Training can take 30-90minutes so departing around 430pm was very normal, they were likely delayed getting onto the ferry because they struck the ticket booth and had to exchange insurance info! The taxi to my location would have been $120 so they saved half of that and it was very close to the airport and they needed to get to the ferry a block from my house so it just made very good sense to arrange the pickup the way I did. It was a "same day turn around" so it was necessary to work hard to keep on schedule. Yes the interior floor was dirty and yes my minimum clean fee is $50. Its prominent at the top of every booking so you can't miss it. When I look down toilet and see liquid waste and when I pull open the valves and it all comes out, the charge is $20 each, 2 tanks is $40. Compared to hitting the RV on a tree stump while driving it's cheep! I always explain how you can do this for free yourself, it's up to you! Trust me it would be just fine with me if everyone dumped the waste tanks before returning it. It's a dirty job but someone does have to do it. The shop has inspected the tires and suspension, so far no problems found and no recommended service. But I'm sure it doesn't help to run over logs!
Tree stumps don't stick out into the road on appropriate paved roads. If they were on dirt or gravel forest service roads (which I have no doubt they were) it was in violation of contract and of course tire traction, braking on steep dirt/gravel would be a serious concern, they put there lives at risk and caused severe damage! I would not rent to them again and asked the website to block all future rental requests. (I have never had to say that before!)
The gas was left same as picked up so fuel was a non issue (if they dropped it off full then the first receipt could be a fuel credit but they gave it back low on gas). After booking they did not respond/call me back until pickup day so many details needed to be worked out last minute (which is not the best way to get organized). Pickup time is clearly posted at 3pm (not 11) and we were very close to that, I could not reach them and they never contacted me for early phone training so in person training had to be done at time of arrival. This ofcourse means using trip time to do training. Training can take 30-90minutes so departing around 430pm was very normal, they were likely delayed getting onto the ferry because they struck the ticket booth and had to exchange insurance info! The taxi to my location would have been $120 so they saved half of that and it was very close to the airport and they needed to get to the ferry a block from my house so it just made very good sense to arrange the pickup the way I did. It was a "same day turn around" so it was necessary to work hard to keep on schedule. Yes the interior floor was dirty and yes my minimum clean fee is $50. Its prominent at the top of every booking so you can't miss it. When I look down toilet and see liquid waste and when I pull open the valves and it all comes out, the charge is $20 each, 2 tanks is $40. Compared to hitting the RV on a tree stump while driving it's cheep! I always explain how you can do this for free yourself, it's up to you! Trust me it would be just fine with me if everyone dumped the waste tanks before returning it. It's a dirty job but someone does have to do it. The shop has inspected the tires and suspension, so far no problems found and no recommended service. But I'm sure it doesn't help to run over logs!
Frankie P.
5julio de 2021
Thank you
Respuesta de Jeffrey
Repeat customer and very happy to work with again 100%
Thank you!
Thank you!
Sarah F.
5junio de 2021
Jeffrey was great! Very personable, responsive, and gave clear instructions on how to use the RV and it's features. This was a great way for me and my kiddos to survive the record-breaking heat wave and make some great memories too.
4 fotos enviadas por Sarah F.
Sarah F.
5junio de 2021
Respuesta de Jeffrey
JAMES
Response for James bellow:
Deliberately negative review
They requested fire wood be stacked up on the bumper cargo carrier which they did not pay for, did not use and did not unload so I had to unload it at my house (some cleaning fee should have been charged)
Of course that meant generator and gas can had to be stored in shower area inside.
Built in generators are nice when they work, when they don't work its useless and can't be fixed all summer. My portable system works well if even needed which is not often.
The Fleetwoods bounce more than the other brands for some reason. Shocks are not even at half life yet. Low tire pressure, wind and speeding on the other hand can make this worse. It is the renters responsibility to drive at safe speeds, report everything to owner asap, have tire pressure checked and this renter did not tell me anything until writing this bad review. Where is the concern for their own safety, my vehicle or the next group not even telling me about anything? False
It has 6 seat belts, they just didn't bother to ask or take them out of the cushions, this small size RV doesn't have any storage, I don't have any junk in rv (I rarely use it myself) it has things customers may need, if you don't use it for your trip that doesn't mean its junk. This group took out the leveling blocks so if they used the fridge without leveling the RV they risked destroying a $2,000 fridge. With 9 faucet handles plus special valves in the water system, ANY drip or use will cause the pump to cycle. That's why it makes sense to turn OFF the pump when not using it, which they did not think to do? No gas fumes inside if you fallow basic instructions for generator and gas can use. Especially if you don't load up your own "junk" on the bumper cargo carrier where things like gas cans are best stored during travel. I am always always happy to answer questions, troubleshoot any problem and even fix or find solutions when needed. But it helps to ask for my help and report things to owner.
Response for James bellow:
Deliberately negative review
They requested fire wood be stacked up on the bumper cargo carrier which they did not pay for, did not use and did not unload so I had to unload it at my house (some cleaning fee should have been charged)
Of course that meant generator and gas can had to be stored in shower area inside.
Built in generators are nice when they work, when they don't work its useless and can't be fixed all summer. My portable system works well if even needed which is not often.
The Fleetwoods bounce more than the other brands for some reason. Shocks are not even at half life yet. Low tire pressure, wind and speeding on the other hand can make this worse. It is the renters responsibility to drive at safe speeds, report everything to owner asap, have tire pressure checked and this renter did not tell me anything until writing this bad review. Where is the concern for their own safety, my vehicle or the next group not even telling me about anything? False
It has 6 seat belts, they just didn't bother to ask or take them out of the cushions, this small size RV doesn't have any storage, I don't have any junk in rv (I rarely use it myself) it has things customers may need, if you don't use it for your trip that doesn't mean its junk. This group took out the leveling blocks so if they used the fridge without leveling the RV they risked destroying a $2,000 fridge. With 9 faucet handles plus special valves in the water system, ANY drip or use will cause the pump to cycle. That's why it makes sense to turn OFF the pump when not using it, which they did not think to do? No gas fumes inside if you fallow basic instructions for generator and gas can use. Especially if you don't load up your own "junk" on the bumper cargo carrier where things like gas cans are best stored during travel. I am always always happy to answer questions, troubleshoot any problem and even fix or find solutions when needed. But it helps to ask for my help and report things to owner.
