This was our first time renting any type of RV and overall we had a great experience! The van was clean and ready for use upon pick up. The linens were freshly laundered and smelled great (I personally love clean laundry scent). Garrett was very responsive to our questions, and we had quite a few since we were newbies! His walk through video was a great start to getting us familiar with the van, and he had prepared us well for what would be stocked inside it. He went out of his way last minute to purchase and provide tire cables, as the weather report warned of late season snow storms in the area where we were headed.There were also a couple of small snags along the way, but nothing that wasn't eventually worked out. We did end up needing more information about how to use the van's systems than was initially provided. I imagine this is because many renters already know these details, but we did not. In particular, we didn't know how to empty the cassette toilet, which we looked up a Youtube video for, or how to empty the gray water/fill the fresh water, for which we received help from a fellow RVing family at a dump site. None of it was hard, it was just a bit tricky figuring out what we didn't know. I do think we could have used more specific instructions and how-tos, but in the end we figured things out and it was smooth sailing after that.The one significant bummer was that the fridge was broken. We were informed of this the day of pick up, and Garrett did provide a cooler in place of the fridge, which was nice, but it was a factor was had not planned on (not to mention the floor space a cooler takes up). The cooler was a fine size for storage, but was not great quality (and had no drain spout) so we had to drain it and fill it with ice every other day to keep it cold. We appreciate the effort made to take the place of the fridge, but it was an amenity we had been counting on for ease of use, so the added time and planning of keeping our food cold was definitely a hassle.Other than that, we really were happy with our experience and would recommend renting from Garrett, particularly if you're accustomed to RV use and know your way around the systems a bit. Even if you don't, Garrett is great about answering your questions, and is super responsive and timely in his communication.