Escape RV Rental

305 opiniones

(4.6)

Wendy T.

3enero de 2026

For the amount of money it cost to rent this RV I was not impressed with the service from this rental company! I had the RV rented for the entire day yet it was not delivered to my RV site at Fort Wilderness till 2:00pm! My site was ready at 12:30 and I was there waiting for it to be delivered till 2:00pm! Then on checkout I was to be out of the site by 9:00am! Again I had the rental for the entire day and yet I had to be out by 9:00am! Checkout at Fort Wilderness was at 11:00am! Lost 2 hours of relaxation having to hustle to be out by 9:00am!Also the bed mattress was TERRIBLE! In the rental picture the bed was made to look like a queen bed when in reality it was a Murphy bed with a couch squished underneath the split mattress and a sloped sleeping area!
Again for the amount of money I spent on this rental I feel like I got taken advantage of and would never rent again from this organization!

Respuesta de Brent

Hi Wendy! Thank you for your feedback and we appreciate the opportunity to address your concerns. This unit does have a Murphy bed and can be clearly seen from the pictures on our website. We do typically upgrade mattresses; however, this is a special mattress due to how it folds when the bed is stowed. We certainly did not attempt to hide this feature and we have received some positive feedback from others about how it maximizes the available space in the RV.You traveled on a very busy day at Fort Wilderness and once we received your site number from Disney, there were several guests in front of you to be delivered. Your check-in time does state 3 pm for that reason. Your trip also ended on a very busy day at the Fort, so our checkout time must reflect the time it takes to successfully remove all RV's by the required time of 11 am, set by Disney. We apologize if this was an inconvenience for you; however, we are obligated to meet these requirements.

2 fotos enviadas por Wendy T

Douglas G.

5enero de 2026

Very easy to contact and made our vacation very enjoyable!

Laura G.

5enero de 2026

A very nice clean unit. Everything worked! The company's response was prompt.

Sherry E.

4enero de 2026

The toaster doesn’t work and there are minimal kitchen amenities

Megan P.

5enero de 2026

We had the tinker bell at fort wilderness and it was great. The TV had everything we needed for our family of 4, it was very cold for new year and the heat worked great.

Respuesta de Brent

Good afternoon Megan, Thank you for the review and great to hear you had a wonderful time! Hope to see you again soon.

Andrew V.

1enero de 2026

xtremely Disappointing Experience – Would Not Recommend to FamiliesA propane tank was later delivered while we were not present, but the delivery person failed to verify everything was functioning. When we returned with three children under the age of three, we discovered we had no hot water. While the company did attempt to troubleshoot over the phone, it could not be fixed remotely. They offered to send a technician around 9:00 PM, which was completely impractical with small children who were already cold, exhausted, and unable to bathe.

Respuesta de Brent

Hi Andrew. We take every review very seriously and we always appreciate the opportunity to work out any issues, regardless of severity, with the renters directly. Your issue was very simple…you ran out of propane on your fourth day of the reservation. You notified us of this at 7:28 am and your tanks were filled by 9:25 am, which is less than a 2- hour lead time on a holiday (that’s not a bad response time). We knocked on the door several times without an answer so we refilled and left (I don’t walk into RV’s without permission). Later that night you called and said that you didn’t have hot water, which is typical after running out of propane (which I explained). I attempted to walk you through resetting the water heater and dispatched my tech (45 minute lead time), which you declined service. All of your “issues” were pretty standard for camping in an RV during colder months, you will run out of propane if you are constantly running the furnace, cooking several meals, and showering for a family of 5.

Robert F.

4.5diciembre de 2025

Very nice RV! we thoroughly enjoyed our stay. The company was very helpful and responsive to our questions.

Teah L.

5diciembre de 2025

8 days at Fort Wilderness was flawless. The RV was pristine and fully functional. Communication was excellent leading up to our stay, during our stay and throughout checkout day. I used a different vendor last year that was not near as good. The team that set up was prompt and professional. Disney lagged about an hour in telling the vendor the site number. I recommend notifying the vendor the minute the site is assigned. I also recommend the maid service. I missed that during my booking and didn’t see a link to add it later. No one wants to clean up while on vacation but we did. I wish we paid for the service though. Bring an all purpose cleaner for use during your stay, they do not provide that.

Megan F.

5diciembre de 2025

The Escape RV team was great. They were very prompt in responding and coordinated with Disney very well. Everything was great. The RV (Tiana) was very nice and worked well for us (and the dogs). We had no issues with the RV. We would definitely rent from Escape RV again.

Jeff S.

4diciembre de 2025

The host was very good. We would use Brent again. The Rv was average but the whole event was very good. On the con side, the folding beds up front are trash. You must bring a thick foam pad to make them usable. Use them as they are at your own peril!

Teresa C.

5diciembre de 2025

It was really clean and had all the amenities of home . .would definitely reccomend .

Brandon K.

5diciembre de 2025

Amazing customer service. Will definitely recommend and use again.

Kristin C.

5diciembre de 2025

Communication was outstanding. The unit Moana was beautiful and not worn out. Everything worked as it should. The only thing I would update is the unit sleeps 6 people not 8. Renting was very easy and smooth.

Linda H.

5diciembre de 2025

Delivery was quick and easy. We waited for the delivery driver because we had a few questions and he and the supervisor were very helpful. The communications was very easy and the response was quick. We plan on booking again for next year! Thank you

Jacqueline P.

1noviembre de 2025

They're more concerned with turning over RVs and making money then actually maintaining the rental units and providing adequate equipment.

Respuesta de Brent

Hi Jacqueline,

Lori P.

5noviembre de 2025

Highly recommended and great company to fit all your needs.