4.6
Miembro de OutdoorsyDistribuidor desde octubre de 2017
Índice de respuesta del 80%Suele responder en menos de 12 horas
About Rental's RV rentals
Family owned and operated small business helping make your trip fun and affordable. We take pride in offering clean well maintained rentals for your enjoyment.
4.6
Miembro de OutdoorsyDistribuidor desde octubre de 2017
Índice de respuesta del 80%Suele responder en menos de 12 horas
No hay caravanas disponibles para alquilar
Rental Outfitters no tiene vehículos disponibles actualmente.
Recuerdos de viajes con las caravanas de Rental Outfitters
Lizz V.
5septiembre de 2024
Great company! The bathroom we rented was perfect for our wedding. Very clean! Definitely would use again.
Brian K.
4.5agosto de 2024
Oven didn't light; otherwise everything was great. Thank you.
Ashley S.
5junio de 2024
The camper arrived on time, it was clean, and spacious. We fit 4 adults, 2 children and a dog comfortably. The communication was great also. I highly recommend. We will be using Rental Outfitters again.
Robert S.
1abril de 2024
Experienced with campers l used to own one, but Worst camping experience especially the first time with my kids. The wife and kids and my other family who stayed had to leave after the first night. We were in contact with Chris the owner on 4/5 on the first night. We couldn’t get the heat to stay on for more than 5 minutes. It was a cold night and everyone was freezing. On top of that, none of the outlets worked and the camper was plugged into a generator, with the correct plugs. The next morning, on Saturday the 6th. We notified Chris again and he told us to mess with the breaker box and we did. The electric breaker kept blowing and we had to keep taking out the fuses to get 5 minutes of heat again. Only way to get heat in the camper was to charge the camper by running the truck for 3 hours at a time plugged into the camper. Absolutely worst experience of my life camping and I’ve been doing it for over 20 years. Things like this shouldn’t happen when you’re spending over $700.00 to rent a camper for the weekend. Yes, Chris did test the heat before me leaving with the camper on 4/5 but as I said it wouldn’t stay on for more then 5 minutes at a time. I’m actually furious that this had happened and then we don’t even get a discount off our stay. I’m a business owner myself and this is very poor management. All they care about is getting their money and not the satisfaction of their customer base.
Respuesta de Rental
We strive to provide a positive experience each and every time a camper is rented from us. The camper was tested before Roberts trip and tested again upon return. What we found was the camper was functioning properly. We sent Robert pictures and videos of the properly functioning outlets, and heat. We suspect the generator was not plugged in properly causing the GFI outlet to trip which turned off the outlets. This would have been a simple fix however we were not made aware of this problem until after the camper was returned. When off grid camping the battery will drain down quickly if your generator is not properly plugged in. This caused the customer to have to run his truck to recharge the battery for heat. What the customer failed to mention was that the camper was returned with a shattered stove top and a torn bed. (New replacement will be installed by 04/19/2024)
What the customer did express correctly was that I was always available for a phone call and made the best attempt to walk them through their troubles.
We did offer the customer a discount code so that they could rent another camper in the future in a good faith attempt to give them a more positive experience.
We do hope Robert and his family decide to try us again in the future!
What the customer did express correctly was that I was always available for a phone call and made the best attempt to walk them through their troubles.
We did offer the customer a discount code so that they could rent another camper in the future in a good faith attempt to give them a more positive experience.
We do hope Robert and his family decide to try us again in the future!
Robert S.
5octubre de 2023
Dawn R.
5agosto de 2023
Service was great! Clean comfortable bathroom trailer! Thank you!
Kristin N.
5agosto de 2023
Tracy S.
5agosto de 2023
RV was clean, comfortable and made for a great family trip!
Frederick W.
5julio de 2023
Rv was beautiful! Extremely clean. Owners are great! Would rent from Rental outfitters again!
Thomas D.
5julio de 2023
Rebecka D.
5julio de 2023
Everything was great with the camper and we had a wonderful time. We will definitely use this rental company again.
Patrick M.
5junio de 2023
Brandon J.
5mayo de 2023
Super easy and pleasant experience. Will definitely be renting again!
Michael G.
5noviembre de 2022
Michael G.
5octubre de 2022
Chris B.
3agosto de 2022
The trailer we rented was perfect for the two of us. It would have been good for a couple and two small kids because of the bunk area. We used that space to hold our clothing. Nice slide out for the table. Awning was a must to sit and relax out of the sun. The campsite I rented did not have electricity so we were not able to use the tv or radio. The negatives of the trip. I did not have trailer brakes on my vehicle, so I was unable to pick the trailer up and take it to the campsite myself. I had to have Rental Outfitters drop it off and pick it up. Because of that, they neglected to fill up with water, so there was no water in the trailer. We had to use bottled water to boil and clean with. Other than that, trailer was perfect. Chris was very nice to deal with and responds to text immediately. Just make sure before you book that your car has everything needed to haul the trailer. Trailers have brakes and in NJ you need a brake controller on your car and the 7 way plug.
3 fotos enviadas por Chris B
