Reviews

18 opiniones

(4.7)

Javier B.

5enero de 2024

We had an unforgetable RV Experience. Jason and Michelle where great hosts and always available to answer our questions.

3 fotos enviadas por Javier B.

Marc L.

5junio de 2023

Marc L.

5junio de 2023

Brittany C.

5marzo de 2023

This was our family's first RV trip together and we couldn't have asked for a better host. Michelle was extremely thorough from the time we departed to the time we returned. I promise you will not find a better host or RV out there. I guarantee you will not be disappointed.

Respuesta de Jason and Michelle

Thank you so much for your review! Your family were amazing renters and we really enjoyed working with you!

Brandi H.

1noviembre de 2022

Very responsive. However. When they sound very nice and say normal wear and tear is okay and they’re not worried about it, do not fall for it, there is a 5 inch problem with trim that’s hardly noticeable and they submitted a insurance claim. The wheel shakes so bad that it’s actually uncomfortable driving, which was noticed one mile from storage, not miles into our trip. The battery system is terrible and only lasts about 2 hours forcing you to use the generator which has limited time. We rented it assuming there’s was an awning, we were told on our arrival the awning was blown off from prior renter.. Also, they broke their own car tow, so that wasn’t an option, when that was brought up we were told car tow isn’t a option for renters anyway. They advertise that they help with travel plans, we were not offered those services one time and we booked several months in advance. Associates they have assisting with return were far from nice. All they have going for them is unlimited miles. But you’ll pay other ways

Respuesta de Jason and Michelle

Thank you for sharing your feedback. We agree that anytime a renter or owner needs to file a claim it can be a tough situation. The Outdoorsy claims process is there to support this very reason! This gives the opportunity when accidents do happen on the road with renters the owners the ability to recoup some of the necessary funds to make the repairs to ensure the next renter has a safe and enjoyable journey. You're absolutely right that normal wear and tear is expected when renting vehicles, however when incident is reported such as the one you experienced in which your driver hit a curb those damages do need to be reported per the process. It's unfortunate to hear that having to submit a claim for damages incurred on the journey resulted in other concerns that we were not made aware of on what we believed was otherwise a great trip.We are really happy to hear you enjoyed our unlimited mileage offering as we are one of the few RVs that offer this perk! We are glad that saved you money driving the RV from Florida to Maine and back. Offering unlimited mileage surely puts a great deal of wear and tear on our vehicle but we went into this business with one simple mission and that was to help people to just travel so we're happy to offer that service and glad you appreciated it!I do appreciate your husband pointing out the damage to the wiring harness for towing. Towing was operable at your time of departure and the part to repair the wiring arrived at the shop the day of your departure, but due to your departure time we held on getting the work complete so we could get you on the road right away as towing was not something that you inquired about, towing was never discussed in our conversations prior to booking or departure, and as noted on our platform towing is not something that we allow or advertise.I do want to sincerely apologize for the lack of communication prior to your journey regarding the condition of our awning. A prior renter did break off the awning and were currently working without Outdoorsy’s claim team to have a new awning replaced, but it is on backorder. My calendar had you marked using our smaller RV since that was the RV you originally booked so I didn’t think about the awning when you changed your booking to the larger RV. I have already reached out to all additional future renters to ensure they are aware that there is a possibility that the awning may not be fixed prior to their journey. Our goal is to have it fixed within the month of December as we hear the that ordered parts are finally out for shipment!We appreciate you sharing your difficulties with the batteries in the RV as this will help us better prepare future renters for how the power systems and the RV operates. As I shared during our comprehensive training as well in the follow up video we provided, the battery is a short term solution for providing some portions of the RV power when a renter is not plugged into 30 or 50 amp shore power as highly asked and recommended for use. Running the RV on a battery is not recommended, but can be used while driving for small things like the house lights and heat. Think about it like a car battery with the headlights on and radio running- it will not last long if the RV isn’t running. The generator can be used as a power source if needed, and rules for using the generator as well as charges for overages are clearly outlined on our platform and your booking receipt for all renters to view before booking, and you and I had a conversation about generator usage prior to your booking. The RV is supposed to be plugged into 50 or 30amp shore power all which we provide and show during our training.We do wish we would've known some of the challenges you were facing during your journey as opposed to after a claim was filed as we would've been happy to help problem solve or to walk through any of the pieces that may have been occurring during your journey. We know that this may cause you to not use our business in the future but if so we'd love to have you back! Your family are excellent renters and we hope you had a wonderful Thanksgiving journey. Again thank you for the feedback that you have provided as it will help both us better prepare future renters as well as improve our support practices in making sure all of our customers continue to have a five star experience that we have always had.

Chancey B.

5septiembre de 2022

Enjoyed trip. Owners were very accommodating

Mark S.

5agosto de 2022

Super friendly and great to work with. Very supportive. Wipers failed in the rain storm and the fridge was glitchy but don’t let that stop you from renting from this team.

Austin F.

5julio de 2022

There aren’t words to describe our first family RV experience, the owners are phenomenal and extremely transparent. They over communicated during our trip and was always available for questions and answers. Last but not least extremely nice.

Respuesta de Jason and Michelle

Thank you so much for the wonderful review! We loved working with you and your family and hope to see you take another adventure soon!

13 fotos enviadas por Austin F.

Christopher E.

5julio de 2022

Amazing people!!! Renting again next month!

David P.

5abril de 2022

We had a wonderful time in Jason and Michelle's Jayco 26x. We have been renting different size RV's recently, to find out what works for us when we buy. This RV has a nice blend of features and compact size. It was immaculate, and easy to drive, back up, and set up. Jason and Michelle were great at explaining the RV, and were accommodating with the pick up and drop of timing. Highly recommend this duo.

3 fotos enviadas por David P.

Denise E.

5marzo de 2022

My husband, teenage son and I had an amazing Spring Break Trip! The RV trip to Fall Creek Falls SP, TN was a much needed family trip. Jason and Michelle were very easy to communicate with and responded to my many questions very quickly. They went above and beyond during our RV orientation making us feel comfortable as first time RV users ensuring a flawless adventure. Their RV was fully stocked, clean and kept in immaculate condition as advertised. They welcomed us with a S'mores Welcome Gift. That was an added bonus. We will definitely be renting from Jason and Michelle in the future. Mount Rushmore here we come!!!

7 fotos enviadas por Denise E.

Steve W.

5febrero de 2022

Andres Z.

5enero de 2022

Michelle is amazing it was a pleasure dealing with her
She make me feel like family
And the RV is perfect… well care and clean
Thank you guys

Raymond W.

5noviembre de 2021

Perfect. RV was immaculate. Host’s were accommodating, helpful and explained everything. Will definitely do it again with Jason and Michelle.

Bekah R.

5septiembre de 2021

Bekah R.

5septiembre de 2021

This was our first RV adventure and it was great. The RV was plenty spacious for my boyfriend and me, and our small pup, Palmer. The owners were more than accomodating throughout our journey whenever we had questions about how things worked, etc., and made the whole process seamless. We are even considering renting this again for Thanksgiving.

4 fotos enviadas por Bekah R.