Reviews

13 opiniones

(4.4)

Jeannette R.

0agosto de 2024

Raphael Nogueira canceled the booking 3 days before departure. This is an automated posting.

Melissa T.

4agosto de 2024

The owner was very responsive when we had a problem on day one and throughout the trip. It’s a great little camper, some more wear and tear in some areas than advertised in pictures, and the tanks needed some maintenance that I provided, but overall a good value in this market and a plus that they allow you to tow the camper. My f150 towed with ease.

Linda N.

5noviembre de 2023

A very nice clean and comfortable RV for a couple. The bed is super comfortable! Set up was done before we arrived, ready and waiting as we chose the delivery option, not having a vehicle that could tow and RV. All we had to do was unpack. Leaving was just as simple. The owner was very responsive and checked on us several times and responded quickly to any question. 2nd time renting from this owner, will continue to do so when we camp in this area.

Dean M.

1septiembre de 2023

This was our first time renting an RV. Good thing I was at a campground with a handful of friends doing the same thing. Otherwise I would be talking about the one and only time I rented an RV. I owned an RV that was bigger than the one that I rented so I am aware of the nuances of an RV. First of all when we arrived the first thing we noticed was the RV not leveled at all. The supports were down but no care was taken to level the RV at all. It leaned terribly toward the side. The levelers were NOT automatic so readjusting them was not an option. I spoke to the owner several times during the days leading up to the campout and he was quick to tell me that he was in Brazil and unable to deliver himself. He explained that he had a partner but that he wasn't as familiar with the RV. The day of the campout, I received a message that the fridge wasn't working but I would be given a smaller RV with a working fridge. This was not acceptable as the small size of the RV was the smallest I could use. I was offered the smaller RV with a 20% discount. I explained that I would need the larger, original RV as the smaller one would not accommodate my family of 4. He agreed to drop off the larger one without a working fridge. When the fridge was opened, it was filthy and smelled horrible. This was not a recently broken fridge as it was explained to me. Anyone can look and see easily that this was broken for some time. When I notified him about the issues upon checking out, he suddenly made me aware that I would be paying a dumping fee of 60.00 for the septic. The site did not have a individual septic but the park had a dumpout located about 100 yards away. I told him that was a stretch since this was pretty standard that campsites either have one at the site or a dumpout located on property. Charging for a dumpout like this is NOT what that charge is used for. I took videos of the site as I was told stories about being charged for things like that. When I inquired about the offered discount on the RV, the tone of the owner changed. It was then that he made up the dumping charge and now apparently a light switch that was broken. I told him that I am glad I paid with my AmEx because I will dispute the charges. I will use an RV rental service again but I would caution anyone from using these bozos. If you don't have any idea on how to level an RV, what confidence do I have that anything else is going to be correctly set up? The fridge was NOT a new issue. Caveat emptor!!!!

Respuesta de Raphael

I appreciate your feedback, but I believe it's essential to clarify a few key points:Pricing and Amenities: From our very first interaction, it was evident you were keen on securing the lowest price possible, even forgoing standard amenities like bed linens to achieve this. I always strive to accommodate the various budgetary needs of my clients, but it's essential to recognize that there's a balance between cost and the services offered. Your consistent pursuit of discounts, even from the outset, painted the picture of a notably cost-conscious, or in layman’s terms, a 'cheap' approach.

2 fotos enviadas por Dean M.

John C.

5abril de 2023

Clean, comfortable new trailer. No problems. Didn’t meet owner but assistant setup was quick & on time. Raphael communicated quickly with any problems with dates & times. You rent again.

Lars D.

1marzo de 2023

The trailer looks bigger in the picture than it actually is, four guests should be the maximum occupancy, the bunk beds will only fit one person comfortably, the host selling this trailer for nine guests isn't doing anyone any good. The trailer is advertised as brand new, that's definitely not the case, damage on the door and on the awning, the host has equipped the trailer with the cheapest equipment possible, two reusable plastic cups the rest of the plates and cups where single use only, cutlery only enough for 5 guests. The trailers comes with only two camping chairs....for up to 9 guests. The host decided to deliver the trailer to the wrong location, which resulted in me needing to purchase additional RV parking, I ask the host to refund me for the additional cost, which resulted in the host blaming someone else for his mistake. After the end of the rental the host threatened me to keep my security deposit for fake damages, fortunately for me Outdoorsy was faster and released my deposit. If I would be you, keep searching and rent from someone else.

Respuesta de Raphael

1) The RV is brand new, was purchased new from the dealer in Oct 2022.
2) The RV is for 9 people, as per document.
3) My RV has all possible add ons, such as 15,000
Btu air conditioning, external refrigerator, external shower, electric and gas heater...
4) All that is included with the rental, it is described on the listing.From the beginning, before check-in, Lars was a very difficult customer: He tried to change the date of the trip several times, asked me to deliver the RV at 9 am earlier than the check-in time), which I did and did not charge him extra for it. The RV was delivered to the location of his choice, videos sent showing the operation of the RV and where it was parked. When I was returning, about 2 hours away from the place, Lars called me saying that his friends had changed their mind and had changed the location of their RV and demanding that I change mine, in a totally rude tone. This time, unfortunately, it was not possible to meet his request because I had another delivery to do.
Since then I was already waiting for this review.
Lars left my RV filthy, urine all over the floor, cigarette smell inside the RV. When I sent him a message saying that I would have to charge him extra for the deep cleaning I would have to do, he threatened me saying that if I did I would regret it because he would leave this review that everyone sees above. Lars is the typical customer who tries to benefit by acting in bad faith, from the right beginning he has been trying to bargain for a discount and now in the end he wanted me to refund 100 dollars for not going back and moving the RV location.

Franz G.

5marzo de 2023

Pleasant experience. Great communication and timely delivery/setup. If you need a short camper with a decent sized bed this is a great option. Thank you.

Mitchell L.

5febrero de 2023

Grant W.

5febrero de 2023

Raphael is a fantastic host! He communicated really well and answered all my questions. He was prompt and on time with the delivery, set up, and pick up. The camper was also meticulously clean and well kept. The overall experience was super easy and seamless. I wouldn't hesitate to rent from Raphael again.

Respuesta de Raphael

Grant was a wonderful guest, he took care really well of my camper. I’d definitely host him again :)

Colton L.

5enero de 2023

We enjoyed our 16 night stay at the Bob Thomas Equestrian Center in Tampa. They had set it up prior to arrival with awning, rug, and chairs. Fridge was already cold and a well appreciated stocked kitchen supplies and other amenities.

Respuesta de Raphael

Thank you Colton, you were a very good guest as well and I hope you rent my camper more times.

Lisa H.

5noviembre de 2022

Great camper! Nice and clean had all the extras we needed! Definitely recommend Raphael to anyone looking for a nice get away!

Roly R.

5noviembre de 2022

Great host, easy to talk to, and very accommodating.

Respuesta de Raphael

Thank you for taking care well of my camper. I’d love to rent it you to you again!!

Linda N.

5noviembre de 2022

We had a great time renting this RV. Raphael was great to work with from the booking until the completion of the trip. The gentleman who came and did the set-up was super nice and efficient. We had never rented an RV before, so it was a great first experience. The RV was as advertised, virtually brand new. Any questions were answered quickly and they checked on us multiple times. Wish we knew renting an RV was an option years ago. Look forward to renting this unit again.

Respuesta de Raphael

Thank you Linda. You were a really good guest as we’ll, very clean. I’d definitely rent it out again for you 😁

Laura L.

5noviembre de 2022

We had the camper delivered to Wekiwa Springs State Park for a last minute family vacation. The owner was prompt in helping us arrange everything. The camper and renting experience was perfect!

Rafael B.

5septiembre de 2022

It was an amazing experience! Raphael is the best host ever. Very friendly and answer the questions very quickly. The RV is amazing, it’s brand new. If it was possible to rate my experience 1.000 stars I would rate it! I recommend Raphael and his brand new RV for everyone!

5 fotos enviadas por Rafael B.