1 opiniones
(5)
Danielle B.
3agosto de 2024
Communication and ease of booking were great. There was an issue with the camper however from day 1 where the battery would not hold a charge so it died by the evening and therefore the fridge died. For the 7 day duration of our trip, we had to be very cautious about using any electricity, and had to take time out of our vacation to make extra trips for ice to keep our food in a cooler so it didn’t go bad in the fridge. Amanda tried her best to trouble shoot over the phone and was apologetic. Outdoorsy was less than helpful and I had to spend a significant portion of a day fielding multiple phone calls from them and re-explaining the issue and getting different answers about the insurance coverage. Outdoorsy’s insurance covered nothing. I requested a refund of 3 nights for the inconvenience, and Amanda agreed to about half that amount. The Kurig was also broken. Disappointing piece of our trip and I feel like these issues could have been avoided had they checked the battery and Kurig prior to renting it.
2 fotos enviadas por Danielle B.
Danelle F.
5julio de 2024
Wonderful people to rent from. Camper was very clean and had everything we needed. Owners were great with communication and very flexible! Highly recommend renting from them. We will definitely rent again!