We had a truly flawless experience with Outdoorsy and the wonderful owners of this Jeep Wrangler. This was my first time using the service, but I'm a regular user of similar services like Airbnb and Get Around so I do know what kind of service/experience is expected.From the start Angel/her husband were responsive, patient, and straightforward when planning the trip through the Outdoorsy dashboard. My boyfriend was flying in from the East Coast and the details of our trip were not entirely flushed out until a few days prior. They were so understanding and even helped us get organized! They flagged an issue for us prior to the trip (getting a driver approved prior to the trip) and they were super accommodating when we told them we were getting to their home later than expected on date of pickup.When we arrived at Angel's home at around 9:00pm (so late!) on a Thursday, her husband Matt was there to greet us. He walked us through the ins and outs of the vehicle and the tent. He was thorough in a non-micromanagey way. He made sure we had all of our auxiliary needs met (sleeping bag, cooler, stove, etc.). He called attention to preexisting damage on the car. He was genuinely interested in our trip route and excited for our forthcoming adventure. He gave us suggestions for places to stop/eat. The vehicle was clean and there was a full tank of gas.After checking in with Matt and signing the paperwork, we were off for our adventure. The car drives like a wrangler, people!!! So set your expectations for that. (I.e. not great gas mileage, poor pickup, noisy/bumpy/windy rides) For us, that's part of the fun of a wrangler and it just screams outdoors. We were taking some gravel roads to trailheads so it was perfect for tackling that terrain. And, we were parking in campsites that are mostly dirt/pine needles. If you're looking for a cushy, smooth ride with great gas mileage this vehicle is not for you. If you're looking for an awesome adventure vehicle where you feel big and bad on the road, where you feel confident to take on every surface, where you feel comfortable getting a little dusty then this is the perfect car for you. We loved it and we were at a new campsite almost every night so we needed something dynamic like the wrangler.Angel and Matt have made sure that all your driving/camping needs are been met. There was Sirius xm, aux chords, chargers. There were cooking supplies, a cooler, plates, utensils, a lamp, sleeping bags, a stove, and more. The tent is super intuitive and easy to use. You get better at setup and clean up every time -- we had fun timing our set up time to see if we could beat our previous score. God it is SO much easier than setting up and breaking down camp every day. We would not have been able to see/do all the things we wanted to without this convenience. There is a comfortable mattress in the tent and its incredible spacious. For cooler nights, you can keep it completely sealed. On warmer nights, you can unzip some of the flaps for ventilation. There are zippered screens to keep bugs out. Breakdown is simple too.Communication on the dropoff again was straightforward. At this point, we had Matt's contact info so we were texting him directly. He informed us that all we needed to do was fill the gas tank-- no cleaning necessary. This was SO kind. We were driving this car in early september--aka hot and dry in NoCal. We reallllly got this car dusty. Plus, we had a bug graveyard on the windshield. We made sure that the inside the car was in tiptop shape and Matt was so understanding about the exterior. We arranged a drop off time, did a quick walkthrough, talked about the trip, shared photos and again we were off. Everything was so easy and straightforward. Although, I will say, we were a bit sad to part ways with the wrangler. We got a little attached.While I attribute some of the positivity of our experience to the Outdoorsy model (props for the way you guides both user and owner through the process! your company is awesome!), I think the success of this transaction came from the people involved. We truly appreciated Angel/Matt's transparency, authenticity, kindness and general humanness through the whole process. They clearly care about the vehicle ad the experience they are providing you. HIGHLY recommend renting this vehicle for your next adventure.
