We sincerely hope that you enjoy your trip with one of our vehicles; however, we do have certain rules in place to safeguard both ourselves and our valued customers. The individual who made the reservation, the renter, must be physically present at the time of pickup and undergo driver verification. Additional drivers are certainly welcome if they pass verification, but complications might arise with the insurance if the renter is not verified. The renter is required to have the app installed on their phone and must maintain connectivity both before and throughout the rental period. The app is essential for verifying the renter's identity and for approving insurance coverage. Additionally, should any issues arise, Outdoorsy will solely communicate with the renter. For international renters, we recommend obtaining a SIM card or an international phone plan that includes data. Furthermore, it is the responsibility of the owners to assess and approve guests' itineraries to ensure that they align with the standards stipulated in the insurance policy. Put simply, the insurance does not cover damages resulting from off-roading, which can be interpreted as straying from established campsites. Consequently, we may request comprehensive details about your trip, including your itinerary and accommodations. If you are unable or unwilling to provide this information, we may choose not to release the vehicle to you upon pickup. Any non-collision body damage or damage not covered by insurance, such as dents, scratches, and lost or damaged equipment, will be deducted from the security deposit. Extraordinary cleaning requirements, like carpet cleaning due to spills, will be assessed based on the time and equipment necessary. Permanent damage to bedding, such as stains or tears, or damage to other equipment, will incur charges equal to the replacement cost, which will be deducted from the deposit. Please note that smoking is strictly prohibited in our vehicles due to the additional cleaning it necessitates. In the event that a vehicle carries a strong smoke odor, aside from campfire smoke, a cleaning fee of $150 will be applied, along with any lost revenue resulting from the extended cleaning duration. Lastly, our vehicles are not authorized for towing purposes except when utilizing our designated addons.