The host was very responsive, however, this trip was a bust from the beginning. The camper was delivered as requested, but when it arrived, the slides would not go out, and the AC would not work. (Issue with battery or inverter). The host returned the next day and replaced the battery. This fixed the problem, but for 24 hours only. We rented the camper for 4 nights, but it was only fully functional for 1 night! The host came and picked it up a day early as we requested, because it was of no use to us as the AC/heat wasn't working, basically no power at all to the unit. The host put in for a full refund, but that was only half of the total that we paid. We should have been reimbursed for more, as we were only able to stay in the camper for 1 out of the 4 nights. I guess Outdoorsy "keeps" all the other fees that they say are non-refundable. Ridiculous. I will NOT be using Outdoorsy again...back to RV Share! The camper is a very nice, new camper. I loved the layout; I just wish it had been fully functional for the duration of the rental period. Update: After talking with a representative, Outdoorsy refunded all but $119 of our original payment. Thanks!

Unfortunately, this rental experience was very disappointing. From the time we picked up the camper, several important features did not work as expected. We were not properly shown how to troubleshoot the camper, propane system, or water system. We had water in the camper, but there was no water pressure, so we could not properly use the shower or other water fixtures. We also had food with us but were unable to cook as expected. The AC was another major issue. We were told that the AC would work while the camper was connected to the truck, but it did not. We had a generator, but the fact that the AC required the generator was not what we were told at pickup. The camper battery also would not hold a charge, which caused additional problems. I contacted the host and Outdoorsy multiple times throughout the rental to report these problems and request assistance. I received calls from Outdoorsy technicians and staff, but no technician was available to come out and resolve the problems while we had the camper..