Staff was very helpful

NEVER USE ACE RV- It’s a nice big RV that’s all We had so many mechanical and water issues and they said they were closed for Thanksgiving and would not address any issues. Roadside assistance does not have help with them not the winterizing properly and us not having hot water and the RV locking every time we shut the door- There were dangerous things like that sofa bed fall out right on your foot broke my foot The rattles so bad it will drive you crazy-something needs to be replaced in the door, but they said it’s normal

Disappointing experience. Customer service needs work. While the vehicle was nice, company needs to do a better job communicating with customer before and during pickup. Very hard to get anyone on the phone and all is done by email. During the walk through they do not do a good job making you aware of how to use features in vehicle such as CarPlay nor fridge. Our fridge didn’t work and I had to call customer support which is terrible service. You wait on hold and then an agent asks you all these admin questions they should already have… while you are just trying to enjoy your trip. I was notified at that point that I need to push inverter button as our fridge didn’t work unless plugged in. No one told me that. There is no hard copy users manual, only a video which takes about half an hour to watch and doesn’t answer all the questions. There were also other major issues.

Great experience, in every aspect. Communications, service, and prices are the best that I've found.

It was another memorable trip. Thank you ACE RV, thank you Alina, Thank you Oscar and Staff. We are already planning next years trip.

The Host canceled this booking 7 days before departure. This is an automated notice.