2012 Coachmen Prism Mercedes diesel

"BEFORE YOU RENT, PLEASE PLEASE READ - I honestly don't often leave negative reviews for people, but I would hate for anyone to have to experience what we went through with Fatima and Muhammad. If you read this and decide to rent from Fatima, make sure to ask her about all functioning parts of the RV (make sure everything works and if something happens on the road, please document EVERYTHING because we had to deal with the claims department for over a week after we returned). Make sure to have the contract in the car and make sure to stay in communication over outdoorsy and summarize in outdoorsy any phone or personal interaction after. We have learned the hard way, but we hope you don't have to. On paper, Fatima seemed like a good person to rent to. However, when things started to not work in the RV, the first response we got from her was of blame before even asking for our well-being or if our plans were compromised. I will go through a few examples. On the first night we used the slide out function, it came out okay, but didn't go back in the next morning as we prepared to leave for our trip to Big bend. We reached out to Fatima and she was cooperative and tried to help to find what was the issue. She seemed to nice about everything as this was happening. She even offered to pay for our night at the RV park that night. Her and Muhammad then told us to try and get help from someone in the RV park. I decided to try and fix the issue and was able to get the slide out back in 5 hours later. We explained how inconvenient the day was (especially when you are paying a lot of $$ per day + other RV reservations missed). She said that she will be fair. WE SHOULDN'T HAVE BECAUSE WHEN WE RETURNED THE RV SHE SAID SHE WAS NOT GOING TO REFUND US. Another instance was the bathroom cover vent which broke due to strong winds in the Big Bend area that week. We sent her a video showing what happened. She blamed of course but then said okay. WHEN WE RETURNED THE RV, SHE CHARGED US FOR IT. Lastly, she tried to charge us for pickup of the RV after we had already paid. I understand that she must have not read her rules carefully, but even after she contacted outdoorsy, she was so rude about it and this is when she told us she wasn't going to reimburse us for Oct 31st even after she said she would that very morning. We have had several Airbnb rentals and this will be our 2nd RV rental from outdoorsy. Never have I imagined that I would deal with this type of blame, dishonesty, and unprofessionalism from a renter. Overall, our 10 day trip (8/10) went well. It was the 2 days we had to deal with communicating with Fatima and also just having to deal with the aftermath DAYS after we returned that have been a burden. Would I recommend you rent from Fatima? I would say that the price is good if you are staying under 100 miles a day and you can have a great trip with the RV if nothing bad happens or if you are super diligent with documenting everything on the trip. They are not bad people. Fatima is just juggling a lot making communication with her subpar and her anger to come out in business decisions that should be left separate from personal."

Very good RV! Nice owner!

We had a mechanical problem. The owner was very helpful and assisted in resolving the issue quickly. Quick to respond and very accommodating.

It is a great experience to rent this RV for our first family trip to Yosemite. We've learned a lot from the owner before the trip and understand how to take care of this RV. RV is clean, and everything works well for the 4 days and 3 nights trip in the campsite.