2020 Heartland Mallard m312

This is a nice camper. It was clean and in good shape. The camper is stocked with all of the essentials. The pickup / drop off experience was nice and easy. The location is very convenient being right along route 81. Kip is a good host. Very responsive, friendly, and accommodating.

Overall, terrible. First, I booked my trip one year in advance. The owner did not respond to my original message or subsequent message months later through outdoorsy. Second, his listing says the camper has a fully stocked kitchen. That is not true. There is no toaster and very minimal kitchen utensils. There was a strange smell in the microwave above the stove. I thought maybe it was just musty from sitting idle. The next morning, after cooking my daughter lunch in that microwave, my father noticed marijuana in the microwave. I did not notice the day before, as I am too short, and could not see in the back of the microwave. I am mediately contacted the owner about this. He stated that his wife cleans the camper and is also short, so probably didn’t see it either. The worst thing that happened was we had a flash rain/hail storm. I tried to lower one of the arms of the awning only to find that both arms are in a fixed position and not able to be lowered. Subsequently, one of the arm snapped on the awning. Again, I immediately contacted the owner, who said there was nothing he could do about it. After some convincing, he did come the next morning around 12 hours later to fix this. Luckily, no one was outside when this happened. His father-in-law informed us that the owner’s son had dangled off the awning, causing it to snap already. Which is why the “fixed“ awning was in a fixed position. So, the owner knew about this. After checking out, I received an email through outdoorsy stating that the owner filed a claim for damage to the RV. So, currently I am in the process of dealing with my own personal auto insurance who denied the claim, as I did not drive this recreational vehicle And I am being told that I am responsible to up to a $500 deductible to pay for this damage. The owner was aware of the previous damage. At this point, I would consider him to be committing fraud. I am dealing with both outdoorsy and my own personal attorney to see what I can do about these damages. In the meantime, outdoory has held my $500 incidental fee on my credit card. No signs of returning there anytime soon as this has not been settled. So, I paid $1800 to rent this recreational vehicle to find drugs, have a snapped off awning and now deal with the situation.

Wonderful experience renting through Kip. Answered immediately and made pick up/drop off a breeze. Would highly recommend him! RV was great and accurately described.