Ariel and Kim were very helpful from the first time I had contact with them. I had the truck to move the RV, but I didn't have the 5th wheel hitch for the pick-up. He offered to move it for us as the unit was stored a short distance from where we were camping. They did the entire set up and I watched and learned what they were doing. Ariel helped us unload our pick-up into the trailer. Both of them would explain what they were doing as the set-up of the RV progressed. they showed me how to operate the bunks, and awnings, as well as the lights as I had no idea where the switches were. The camper was very clean and had all the linens onboard. they also filled the water tank before they left. as the only hookup at this site was 50 amp electric. when we were finished for the fourth of July weekend we packed up our belongings and went home, leaving the RV behind, but bringing many fun memories with us. If I could give them more stars I would, Everything went without any problems. We will defiantly rent their unit again soon. I don't have any photos, everyone else has them, I didn't receive any yet to share.