We had a 3-week trip over several western states. Coming from the east coast – we had many questions. Amber was patient & quick to reply to multiple inquiries about configuration - and showed a willingness to be flexible with our trip plans. Upon arrival, Chris gave us a good walk-through, being up-front to point out a few minor quirks to watch for (helpful when on the journey). The RV was clean and comfortable. Everything worked as expected. When we couldn’t figure it out – Amber & Chris were quick to respond to our requests for insight. Being late September – the heater kept things very comfortable on cool mountain nights. The convection oven, induction stove top, outdoor propane burners, and A/C (when needed) all did their jobs. Whole rental was great – but notably: it was easy to drive – the Ford drivetrain had great power ascending mountain roads. The optional Starlink worked perfectly. Along our many stops – other RVer’s would ask questions and compliment the rig. One - after hearing our story – smiled and said “you may not know it, but you are getting spoiled with this RV – not all are as nice as this one”. I think she spoke truth. Would do it again in a heartbeat.