Reviews

20 opiniones

(4.9)

Vadym L.

5agosto de 2024

Clean and lightweight trailer, towed with Subaru Ascent, didn't have any issues. Izzy is a very helpful and kind person.

Brett W.

4agosto de 2024

Tim L.

5agosto de 2024

Jerome C.

5junio de 2024

Avery H.

5mayo de 2024

Izzy was a fantastic host with a very nice camper. This is the perfect size camper for a couple looking for a weekend getaway. Thanks again Izzy!

Juan M.

5abril de 2024

Emily

5octubre de 2023

Izzy was fantastic and so helpful!! This was my first trailering experience for a camping trip with my brother, and it did not disappoint! The Braxton pulled easily with my 4Runner over Cameron Pass and had absolutely no issues the whole trip. Absolutely recommend renting from Izzy to anyone, and would be happy to do so again!

Steve S.

3septiembre de 2023

My experience was mixed. Izzy has a nice trailer and it pulled very well. He was prompt in communicating with me. When I picked it up, he was there to walk me through everything. That was helpful. I was disappointed when he charged us $25 to pick up his trailer the day before we needed it, just because HE was going to be out of town the next day. Then, a week before our trip, he let me know that it had a broken window- that he boarded up. He offered to give us a refund, but at that late date, when I looked, I couldn't find another similar trailer that would fit our needs, so I agreed to use his in that condition. I was expecting that he would offer some discounted rate since we were willing to take it with a boarded-up window, but he charged me the full price. Finally, when it came time for me to drop off the trailer, he was again out of town, and so I was expected to do all the lock-up procedures. In all my previous rentals, the owner has met me at the drop-off to help unhook everything and then they take care of whatever lock-up procedures they want. Maybe if he would have explained this ahead of time, I would have known what to expect. Also, it's listed as a "new" trailer, but it shows a fair amount of wear already. For all these reasons, I'm giving a 3-star rating.

Respuesta de Izzy

Steve,
I appreciate your taking the time to share your thoughts in your review. I believe it's important to address your concerns and provide a more comprehensive view of the situation for the benefit of future renters.I'd like to start by clarifying that the $25 fee was not imposed arbitrarily but was discussed openly and agreed upon willingly. When you initially submitted your booking request, I did not accept it but rather reached out to you promptly. I presented you with two options, demonstrating my commitment to finding a solution that aligned with your schedule. The first option was to pick up the camper on the 7th at a heavily discounted nightly rate, given my unavailability on the 8th. The second option was to decline the request, allowing you to explore alternative camper options more suitable to your timeline. Your decision to pick up the camper on the 7th at the discounted rate was entirely your choice.Regarding the boarded-up window opening, you were promptly informed of the damage and provided with two possible solutions. The first option was to receive a full refund for your trip, accompanied by my commitment to assist you in finding an alternative camper. The second option was to continue with the trip while the window opening remained boarded up. You choose the latter. Additionally, I had previously reassured you, in a message, that if any issues arose during your trip due to the repairs, I would be willing to offer a refund. But you told me that there were no issues with the camper during your trip, indicating that it functioned as expected, therefore no refund was provided.I would also like to address your concerns regarding the drop-off procedure. My request for you to park, unhook, and lock the camper upon return did not seem unreasonable. Whether I was present or not, these steps would have been necessary at some point during your trip. If you found this procedure problematic, communicating this during pickup would have been helpful, as I am always open to finding alternative solutions that meet your needs.

3 fotos enviadas por Steve S.

Nicholas O.

5agosto de 2023

Cozy little camper made our trip a delight.

Greg H.

5julio de 2023

Incredible, thank you!

Shay R.

5julio de 2023

Very nice little camper. Easy pick up and return. Izzy was a great host. I highly recommend.

Rob M.

5julio de 2023

Sean L.

5junio de 2023

Fantastic experience with Izzy and his trailer. First off the gentleman is very friendly and helpful which was a great start to our trip. The trailer is in great condition and was perfect for our needs and towed behind our SUV with ease.

Kinsey H.

5junio de 2023

John B.

5junio de 2023

Izzy was an amazing host. His communication was impressive. Initial instructions were clear and easy to follow. Throughout the trip he was available if questions arose. Camper was perfect for us. In great shape and very clean. I would definitely rent from Izzy again.

Lauren M.

5abril de 2023

Amazing customer service and experience renting from Izzy! He accommodated an exception for a very early pick-up time and surprised us with a gift basket for our anniversary! We were first timer campers and felt less overwhelmed renting with Izzy than we would have with any other party. Highly recommend!