Steve,
I appreciate your taking the time to share your thoughts in your review. I believe it's important to address your concerns and provide a more comprehensive view of the situation for the benefit of future renters.I'd like to start by clarifying that the $25 fee was not imposed arbitrarily but was discussed openly and agreed upon willingly. When you initially submitted your booking request, I did not accept it but rather reached out to you promptly. I presented you with two options, demonstrating my commitment to finding a solution that aligned with your schedule. The first option was to pick up the camper on the 7th at a heavily discounted nightly rate, given my unavailability on the 8th. The second option was to decline the request, allowing you to explore alternative camper options more suitable to your timeline. Your decision to pick up the camper on the 7th at the discounted rate was entirely your choice.Regarding the boarded-up window opening, you were promptly informed of the damage and provided with two possible solutions. The first option was to receive a full refund for your trip, accompanied by my commitment to assist you in finding an alternative camper. The second option was to continue with the trip while the window opening remained boarded up. You choose the latter. Additionally, I had previously reassured you, in a message, that if any issues arose during your trip due to the repairs, I would be willing to offer a refund. But you told me that there were no issues with the camper during your trip, indicating that it functioned as expected, therefore no refund was provided.I would also like to address your concerns regarding the drop-off procedure. My request for you to park, unhook, and lock the camper upon return did not seem unreasonable. Whether I was present or not, these steps would have been necessary at some point during your trip. If you found this procedure problematic, communicating this during pickup would have been helpful, as I am always open to finding alternative solutions that meet your needs.Lastly, I want to emphasize that I value feedback and appreciate your right to express your opinion through a review. However, sending threatening messages saying that you would leave a “very poor review” if I did not issue any refund was not appropriate. I believe it's essential to maintain respectful communication both in person and through platforms such as Outdoorsy.