Five BIG stars for Tim, Charisse, and their van!The van: I was super impressed with how well laid out, built, and stocked the van was. I had plenty of room to stash my stuff, everything was very easy to operate, and the van was very clean and well maintained. It also got better gas mileage than I expected and was easy to drive.The experience: Tim did a phenomenal job communicating prior to my rental. He went above and beyond by creating a handbook and a set of YouTube videos that walks renters through the main things you'll need to know. I felt very comfortable with the van well before I even saw it in person! Additionally, the pick-up/drop-off process was very smoot, and they were accommodating to my travel schedule. They even left some treats out on the table for my pup!In summary, I can't say enough good things about this rental. I can't wait to do it again - hopefully soon!