Very little of this booking/ trip went smooth. I am not a fan of Outdoorsy or there app. First issue arose when I made my first booking for a different vehicle with a different owner. Turned out the vehicle needed servicing and he hadn’t removed it from the system. Outdoorsy billed me and even though the owner cancelled within a few hours, my credit card has still been billed (dealing with CC company). Next I tried to book a different Sprinter and the price that was on Outdoorsy’s site was incorrect and the owner would not honor it (I could not checkout either as Outdoorsy had it set up only for delivery for an extra $250 fee). Then when I contacted the owner they said they wouldn’t rent that one as it also needed service. So I went with one of their other Sprinters. The coordinates they sent me for pickup were wrong and off by 15 miles. When I got to the pickup location, the person checking me out had only started working for them and showed me things that were not relevant (van was winterized so water system instructions were completely unnecessary). The big issue was the sliding door which they knew about as I was instructed on how to close the broken door. Apparently a piece in the bottom track was broken and the door had to be pulled out while closing. This made closing it from the inside impossible. While we managed, it was very frustrating and created a fear that at any point we wouldn’t be able to close the door. When I returned the vehicle, there was no one there, no instructions were given as to how to return the vehicle, so I took lots of pictures and hid the keys and sent them a text. At the same time I let them know that the door had been a real problem and I asked for a credit. To this date I have never heard from them. While I know things happen, it’s how they are dealt with that matters. At every turn, no one has stepped up to do the right thing, and as such, this review.

The rig was very well appointed and clean inside and out. The owners were very friendly and helpful and answered our call when we had a question while we were on the road. Highly recommend!