2018 Thor Motor Coach Vegas

This was my 4th rental and once again Moses and his spouse provided A+ customer service, the check out was easy and quick, and the check in was the same (my spouse’s cleaning job was complimented!). My phone calls were always answered by Moses in a very timely manner. The reason a 1 star deduction is, in my opinion this rig was not ready to go out for a rental. The sofa sleeper was shredded (embarrassingly ugly), while we were headed to our destination the check engine light came on and we could not locate an owner’s manual (so we called Moses and he said if there was not anything negative with the gauges we could ignore the light), and when we got to our campsite (a dry site) parked and commenced to camping! In the morning I opened the freezer to get some ice and saw all the ice was melted and our food was warm in the fridge. I had to scrounge fridge space from neighbors, restock my ice chests, buy a bunch of ice from the campsite store, and we re-leveled the rig as per Moses direction all to no avail. The fridge never worked until I returned the rig and it miraculously started working again. I was very pleased A Family Affair RV rental was very generous with their compensation for our troubles. Thank you Moses and I think I will stick with trailers in the future.

Great service, friendly people! Unit was just as expected and A Family Affair team were super flexible and responsive. Would definitely use them again.

Very nice rv and the people very nice and helpful the service exelnt the motor home very clean and comfortable they help you to do the right thing and easy they cover your expectations!!

Had the best experience with staff service and the vehicle was clean and well maintained. Will definitely reserve with them again.