The security deposit is the magical money set aside to cover you should something go wrong. You decide how much this refundable deposit should be, and Outdoorsy collects it from the guest before their trip begins.
The security deposit is intended to cover any ancillary charges, such as cleaning fees, interior damage, etc. If the security deposit doesn’t cover the ancillary charges or damages, Outdoorsy can assist in bringing these to resolution.
If you don’t already have a number in mind, we recommend charging somewhere between $500 and $1,500 for the deposit. A higher deposit offers more protection, but be cautious about driving customers away. Consider the value of your listing: If you have a Class A luxury RV, you may want to charge a higher deposit than if you have a pop-up trailer.
Tip: The data shows that guests prefer listings with security deposits between $500 and $1,000 over listings with higher-valued security deposits.
How does the security deposit work?
If you need to dip into some or all of the deposit once a trip is over, be sure to claim that money within 7 days. You can manage this from your Bookings. Select the trip and then “Collect fees.”
If you don’t do anything, the deposit money gets automatically returned to your guest 7 days after their trip ends.
All claims against the security deposit are subject to a 2.95% processing fee and a host fee charge. Please also note that you can only collect from the security deposit once.  See below for additional information on managing the security deposit.
What does the security deposit cover?
The security deposit covers any damage caused by the guest or guest’s party that is not covered by the Outdoorsy protection package.
This includes but is not limited to:
<ul>
<li style="font-weight: 400">Cleaning or penalty fees as stated by the host prior to rental (ie. dump fee, re-fueling costs or excessive cleaning time / cost).</li>
<li style="font-weight: 400">Interior damage, such as broken cabinets or interior scratches.</li>
<li style="font-weight: 400">Awning damage if awning use was not authorized by the host in the rental contract.</li>
<li style="font-weight: 400">Damage due to illegal activities of any kind.</li>
<li style="font-weight: 400">Missing items that were provided at the beginning of the rental.</li>
<li style="font-weight: 400">Towing and repairs during the rental that are not covered by the protection package.</li>
</ul>
How do I manage the security deposit?
Above all, it’s important to be communicative and transparent with your guest so they know exactly what’s happening with their deposit. Here are your options:
<ol>
<li style="font-weight: 400">Hold the entire security deposit —  This gives you time to estimate the charges needed upon return.</li>
<li style="font-weight: 400">Claim the entire security deposit — If charges exceed the security deposit amount, be sure to select this option. This will withhold the entire amount from the guest.</li>
<li style="font-weight: 400">The security deposit will auto-release if no claim is filed after 7 days. No action is needed by the host.</li>
<li style="font-weight: 400">If a claim is indicated within the 2-day timeframe, the security deposit will be retained for 30 days instead of 7.</li>
<li style="font-weight: 400">If a host wishes to release the deposit earlier, contact us at <a href="mailto:support@outdoorsy.com" target="_blank" rel="noopener">support@outdoorsy.com</a> or 1-877-723-7232.</li>
</ol>
All claims to a security deposit by the host are subject to a 2.95% payment processing fee.
If there are variable add-on costs or fees that need to be charged once your guest returns, follow the steps below:
<ol>
<li style="font-weight: 400">Go to the reservation page on your dashboard</li>
<li style="font-weight: 400">Select the applicable reservation</li>
<li style="font-weight: 400">Click “Collect fees”</li>
<li style="font-weight: 400">Set the amount you are charging</li>
</ol>
What if I need to charge more than the security deposit covers?
This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the <a href="https://www.outdoorsy.com/help/rv-return-form-with-downloadable-pdf" target="_blank" rel="noopener noreferrer">signed RV Return Form</a>. Go to your Outdoorsy dashboard and select “Collect fees” on the specific booking to claim the full security deposit. Then reach out to Outdoorsy support via phone, chat, or email and let them know that you have additional charges that are over the security deposit.
Once they’ve determined the validity of the charges, they’ll charge the guest and the payment will post to your account.
How does the security deposit apply to the deductible?
If Outdoorsy needs to collect a deductible from the guest as part of a covered claim, we may do so from the security deposit. For example, the guest owes a $500 deductible, and we held $500 as their security deposit. In this case, the security deposit goes to Outdoorsy as their deductible.
If you also need to collect from the security deposit, we’ll handle your payout first. This might happen, for example, if the guest owes you a $100 fee for excessive cleaning and a $150 fee for smoking. We’ll pay you $250 from their $500 security deposit. The remaining $250 from the security deposit will go toward their deductible. Leaving an additional $250 for the guest to pay as the deductible.
Please note: If the security deposit is released for any reason prior to the claim concluding, the guest will be responsible for the full deductible amount. The release of a security deposit does not represent the conclusion of an insurance claim investigation, and any ancillary charges or deductible charges may still be pursued.

What is the security deposit? How does it work?

This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. Go to the applicable booking in your Outdoorsy account, select “Collect fees,” and claim the full security deposit. Then reach out to Outdoorsy support via phone, chat, or email and let them know that you have additional charges that are over the security deposit. 
Once they’ve determined the validity of the charges, they’ll charge the guest and the payment will post to your account.
Important 
Based on feedback from the Outdoorsy community, we recently updated the process for collecting additional fees and filing a claim.
<ol>
<li> The security deposit will auto-release if no claim is filed after 7 days. No action is needed by the host.</li>
<li> If a claim is indicated within the 2-day timeframe, the security deposit will be retained for 30 days instead of 7.</li>
<li> If a host wishes to release the deposit earlier, they can contact us at <a href="mailto:support@outdoorsy.com" target="_blank" rel="noopener">support@outdoorsy.com</a> or 1-877-723-7232.</li>
</ol>

What if I need to charge more for overages beyond the amount of the security deposit?

<hr class="wp-block-separator is-style-wide" />







OFFICIAL CONTEST RULES



NO PURCHASE IS NECESSARY TO ENTER OR BE SELECTED FOR THE PRIZE(S). A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.



This contest (the &#8220;Contest&#8221;) is governed exclusively by the laws of the United States. Void where prohibited by law. Only offered to residents in the United States.



<h3>Contest Period:</h3>



The Contest begins at 8:00 am Central Standard Time (CST) on June 1, 2025 and ends at 11:59 pm (CST) on July 7, 2025 (the &#8220;Contest Period&#8221;). At the end of the Contest Period, Outdoorsy will select winners (see &#8220;How to Enter&#8221; and &#8220;Winner selection and notification&#8221; for details on additional requirements regarding entry timing and winner selection process during the Contest Period). Outdoorsy reserves the right to cancel the Contest at any time and for any reason without notice.



<h3>Sponsor:</h3>



Outdoorsy, Inc. (&#8220;Outdoorsy&#8221;).



<h3>Eligibility:</h3>



The Contest is open to residents of the U.S. and its territories, and the District of Columbia, who are 21 years of age or older as of the date of entry. Officers, directors, and employees of Outdoorsy or its affiliates, and related companies, and the immediate family members (parents, children, siblings, spouse) or members of the same household (whether related or not) of such officers, directors, and employees are not eligible to participate in the Contest. Entries originating from any other jurisdiction are not eligible. The Contest is subject to all applicable Texas and US laws and regulations and is void where prohibited.



<h3>Agreement to Official Rules:</h3>



By entering and participating in the Contest, you, the entrant, fully and unconditionally agree to be bound by these Official Rules and the decisions of Outdoorsy, which will be final and binding in all matters relating to the Contest. By participating in the Contest, you, the entrant, grant Outdoorsy and its contest partners permission to send you emails, which you may opt out of at any time.



<h3>How to enter:</h3>



Submission of entries (Email address and phone number) must be made during the Contest Period, participation consists of an entry form located behind the designated &#8220;Enter Now&#8221; digital button interface from the &#8216;Dog Days of Summer&#8217; landing page &#8211; <a href="https://www.marketing.outdoorsy.com/dog-days-of-summer">https://www.marketing.outdoorsy.com/dog-days-of-summer</a>, you must fill in all of the fields as directed.



Winners will be selected by Outdoorsy (in its sole discretion) at the end of the Contest Period.



<h3>Prizes:</h3>



The Contest features three prize tiers:



Top Dog Prize (4 winners):



<ul><li>$2,000 in RV rental credit from Outdoorsy</li><li>1 annual Sniffspot credits pack</li><li>1 annual Barkbox subscription</li><li>$250 in credits from Wilderdog</li></ul>



Underdog Prize (5 winners):



<ul><li>$600 in RV rental credit from Outdoorsy</li><li>1 6-month Sniffspot credits pack</li><li>1 6-month Barkbox subscription</li><li>$100 Gift Card from Wilderdog</li></ul>



Bonus Treats &nbsp;(9 winners throughout campaign &#8211; 2 or 3 per week):



<ul><li>$50 in RV rental credit from Outdoorsy</li><li>3-month Sniffspot credits pack</li><li>3-month Barkbox subscription</li><li>$30 Gift Card from Wilderdog</li></ul>



The prizes are awarded &#8220;as is&#8221; with no warranty or guarantee, either express or implied. The right to receive the prize is not transferable, assignable, and no substitutions or cash equivalents are permitted except at Outdoorsy&#8217;s sole discretion or as otherwise provided herein.



Outdoorsy reserves the right, in its sole discretion, to substitute a prize (or a portion of the prize) of equal or greater value for any reason. Outdoorsy will not replace the prize if it is lost or stolen. Any and all prize-related expenses, including without limitation any and all federal, state, and local taxes, shall be the sole responsibility of the winner. By accepting the prize, the winner grants its permission for Outdoorsy to use the winner&#8217;s name, social media pseudonym and city and state for purposes of advertising and trade without further consent or compensation, unless prohibited by law.



Outdoorsy makes no representations or warranties whatsoever as to the ability to use the prize or to book and rent any particular vehicle or stay listed on the Outdoorsy.com platform. A winner making a booking on the Outdoorsy.com platform agrees that additional criteria may be imposed by the listed vehicle&#8217;s or stay&#8217;s owner. If the booking value exceeds the credited amount, then the winner will be solely and completely responsible for covering the booking expenses beyond the prize amount. Such booking must purchase the maximum available insurance coverage offered through the Outdoorsy.com booking platform. Outdoorsy will not be responsible for covering additional trip costs on and/or off platform, including but not limited to, mileage overage fees, gas, campground reservations, airfare or any other costs and expenses. All bookings on the Outdoorsy.com platform must fully comply with the terms and conditions and other policies therein.



<h3>Winner selection and notification:</h3>



As described in &#8220;How to Enter,&#8221; winners will be selected at the end of the Contest Period. The winners will be notified via email addresses provided on the submission. In order to receive the prize, the potential winner must return email communications with Outdoorsy&#8217;s team to set the delivery conditions of the prize. If the potential winner fails to respond to the email within 7 days or is found to be, in Outdoorsy&#8217;s sole discretion, ineligible or in violation of these Official Rules, such potential winner and his/her entry will be disqualified, and an alternate winner will be selected from all remaining eligible entries. Outdoorsy may request paperwork that the potential winner will be required to complete in order to be awarded the prize (including, but not limited to, a publicity release, tax documentation, drivers license information, evidence of insurability, and/or liability release). The failure to do so will render the potential winner ineligible.



If the potential winner is under the age of 25, they will need to be accompanied on their reward trip by a verified driver (verified in Outdoorsy&#8217;s sole discretion) over the age of 25 who will be responsible for being the driver of the vehicle during the rental period and who will be legally responsible for compliance with all terms and conditions related to accepting and using the prize, including the provision of paperwork and the releases and indemnifications described in these Official Rules. The prizes will be available for redemption until December 31, 2026. The receipt of the prize offered in this Contest by the potential winner is conditional upon compliance with these Official Rules and any and all applicable federal and state laws and regulations.



<h3>General Terms:</h3>



Decisions made by Outdoorsy are final and binding in all matters, including interpretation of these Official Rules and awarding of the prizes. Entrants assume all risk of loss, damage, destruction, delay, or misdirection of Contest materials submitted to Outdoorsy. Outdoorsy reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the Contest, or any part of it, if any virus, bugs, other technical failures, non-authorized human intervention, fraud, or any other causes beyond Outdoorsy&#8217;s control impair the administration, security, integrity, or proper functioning of the Contest, as determined by Outdoorsy in its sole discretion. Outdoorsy in its sole discretion reserves the right to disqualify any entrant it finds to be tampering with or attempting to tamper with the entry process or the operation of the Contest or to be acting in violation of these Official Rules. Any attempt by an entrant to deliberately damage or undermine the legitimate operation of the Contest may be a violation of criminal and civil laws, and, should such an attempt be made, Outdoorsy reserves the right to seek damages from such persons to the fullest extent permitted by law. Outdoorsy&#8217;s failure to enforce any term of these Official Rules shall not constitute a waiver of that term.



<h3>Release and indemnification:</h3>



By participating in the Contest, you agree to release from liability and hold harmless Outdoorsy and its parent company, affiliates, and related companies, and each of their respective officers, directors, and employees and agents (collectively, the &#8220;Released Parties&#8221;) from and against any claim or cause of action, including, but not limited to, personal injury, death, or damage to or loss of property, arising out of participation in the Contest or the receipt or use or misuse of any prize, or from any trip booked or taken using the prize. Entrants agree to indemnify the Released Parties and any other companies associated with the Contest, including any vendors or marketing agencies, and any third parties who have provided prizing. The indemnity covers all claims made not only by potential winners, but also by anyone participating in the Contest. The indemnity covers both claims arising out of the Contest itself, and claims arising from any use of the prizes.



<h3>Limitation of Liability:</h3>



Outdoorsy is not responsible for: (1) any incorrect or inaccurate information, whether caused by entrant, printing errors, or any of the equipment or programming associated with or utilized in the Contest; (2) technical failures of any kind, including, but not limited to, malfunctions, delays, interruptions, or disconnections in phone lines or network hardware or software; (3) technical or human error which may occur in the administration of the Contest or the processing of entries; (4) late, lost, undeliverable, damaged, stolen, misdirected, or postage-due entries; or (5) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, by entrant&#8217;s participation in the Contest or receipt or use or misuse of any prize, or from any trip booked or taken using the prize. This includes such failures that might result in more winners than planned are issued.



<h3>Disputes:</h3>



This Contest is governed by the laws of the United States and State of Texas without respect to conflict of law doctrines. As a condition of participating in this Contest, entrant agrees that any and all causes of action arising out of or connected with this Contest, shall be resolved individually, without resort to any form of class action, exclusively and solely before a state or federal court located in Austin, Texas. Further, under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, or consequential damages, including reasonable attorneys&#8217; fees, and entrant further waives all rights to have damages multiplied or increased.



<h3>Social Media Content Usage:</h3>



Winners are encouraged to share photos and videos from their prize experience on social media. By posting content related to this giveaway and tagging participating brands, winners grant Outdoorsy, BarkBox, Sniffspot, Wilderdog and brand partners non-exclusive rights to repost, share, and feature such content across their respective social media platforms and marketing materials.



<h3>Privacy Policy:</h3>



Information submitted with an online entry is subject to the Privacy Policy stated on Outdoorsy&#8217;s website. Notwithstanding the foregoing, participants grant Outdoorsy the right to share your name and email address with with our participating partners.



<h3>Winner Name and Rules:</h3>



To obtain a copy of the winner&#8217;s name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to Outdoorsy. Residents of Vermont may omit return postage. Requests must be received during the Contest Period.

Dog Days of Summer Giveaway Terms &amp; Conditions

<h3>When do my stay listings get unpublished?</h3>



You can unpublish your stay listing right now or block your calendar so that no further bookings can be made through Outdoorsy. Outdoorsy will unpublish your stay listings end of July 2024 automatically.



<h3>Does this affect my RV listings in my account as well?</h3>



No, this will only affect listings that have been listed as a stay



<h3>What do I do when I have a booking for my Stay with a check-in date that departs after October 1st 2024</h3>



You will have to cancel the booking and rebook the guest if possible outside of Outdoorsy



<h3>Should I expect a tax from Outdoorsy for stay bookings in 2024?</h3>



Yes, Outdoorsy will follow the IRS requirements for tax reporting. Learn more <a href="https://www.outdoorsy.com/help/expect-receive-tax-form-outdoorsy">here</a>.



<h3>I have a stationary camper listed as a stay. Can I list this as an RV on the Outdoorsy RV marketplace and continue bookings? </h3>



Yes you can. You will needhave to create a new RV listing for your stationary camper and clearly indicate in your description or listing name that this camper is stationary. <a href="https://www.outdoorsy.com/blog/stationary-rentals">See how stationary rentals work</a> and <a href="https://www.outdoorsy.com/become-a-host/rv">Become an RV host today</a>

Ending Stay listings FAQ

You&#8217;ve booked an RV and are getting stoked for your camping vacation &#8211; hooray! Now, let&#8217;s say you want to change your payment method after you&#8217;ve booked your trip. No problemo. Depending on when your trip departs, different charges, like the security deposit, can occur at different times. As a result, you may want to update the payment method associated with your reservation. Here&#8217;s how to do that:



1.) Navigate to your <a rel="noreferrer noopener" href="https://www.outdoorsy.com/trips" target="_blank">trips page</a>



2.) Scroll down until you see a section regarding your ‘security deposit amount and timing&#8217;



<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="246" src="https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02092819/Screenshot-2024-06-11-at-15.25.36-1024x246.png" alt="" class="wp-image-49428" srcset="https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02092819/Screenshot-2024-06-11-at-15.25.36-1024x246.png 1024w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02092819/Screenshot-2024-06-11-at-15.25.36-300x72.png 300w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02092819/Screenshot-2024-06-11-at-15.25.36-768x184.png 768w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02092819/Screenshot-2024-06-11-at-15.25.36-1536x369.png 1536w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02092819/Screenshot-2024-06-11-at-15.25.36.png 1692w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



3.) Click the &#8216;change payment method&#8217; (it may not look clickable, but it is 🙂 )



4.) That&#8217;ll bring up a pop-up allowing you to change your payment method for the specific reservation. You can also check a box to &#8216;set this as your default payment option&#8217; for all bookings. 



<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="600" src="https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02093627/Screenshot-2024-06-11-at-15.26.44-1024x600.png" alt="" class="wp-image-49429" srcset="https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02093627/Screenshot-2024-06-11-at-15.26.44-1024x600.png 1024w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02093627/Screenshot-2024-06-11-at-15.26.44-300x176.png 300w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02093627/Screenshot-2024-06-11-at-15.26.44-768x450.png 768w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02093627/Screenshot-2024-06-11-at-15.26.44-1536x900.png 1536w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02093627/Screenshot-2024-06-11-at-15.26.44-2048x1200.png 2048w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



5.) Click &#8216;confirm request&#8217; to save the changes, and you&#8217;ll be all set.



Happy Outdoors&#8217;ing!

How do I update my payment method?

UPDATE: As of July 2025, Roamly Weather Coverage will no longer be offered to purchase with Outdoorsy bookings. We apologize for any inconvenience that this may cause.



Roamly has partnered with Sensible to provide a product that allows you to purchase coverage for the duration of your trip and be able to receive a refund in the event of bad weather.



Available in the U.S. only, for all RVs, this additional Roamly Weather Coverage provides protection for your trip in the event of unexpected bad weather. Possible coverage is based on information from the National Oceanic and Atmospheric Administration (NOAA).



For example, if it rains more than the amount quoted (based on the NOAA day-of-forecast), then Sensible will automatically provide a refund to you, based on the current weather at the location of your trip.



When you initially purchase coverage from Roamly Weather, you will see some basic information outlining your coverage and its parameters:



What to expect:



A forecasted &#8220;light rain&#8221; of 1.5 mm, or more, for 3+ hours will trigger the daily coverage. We&#8217;ll alert you if bad weather is on the horizon. Don&#8217;t worry, we&#8217;ll only text you if it&#8217;s important &#8211; aka you have money available. Light rain is when you walk outside, and the ground looks like it&#8217;s been raining, think small puddles. 



How&#8217;s the coverage triggered?



3 &#8211; 6 hours of rain = $51.93/day 6+ hours of rain = $103.86/day



This is just an example of what you&#8217;ll see when you consider purchasing coverage. The expected forecast, details, and amount of possible refunds.&nbsp;



If the weather during your trip is considerably worse than anticipated, based on the previous NOAA forecast, Sensible will notify you via text message and issue reimbursement automatically!



<h1>FAQs</h1>



<h3>How do I purchase Roamly Weather Coverage?</h3>



Weather Coverage is offered when you make your reservation online for any stationary RV bookings where the RV is delivered and set up at a destination, or for campsite bookings, because the service requires an address to calculate the coverage.



You will also be able to purchase Weather Coverage after your booking is confirmed, from the Trips details page in your account.



Note! Roamly weather coverage can only be quoted and purchased for trips that are less than three months long.



<h3>Is Roamly Weather Coverage the same as Trip Protection?</h3>



No, Roamly Weather Coverage is a separate offering from both Trip Protection and Damage Protection.



<h3>How is the covered amount determined?</h3>



The covered amount is based on the total cost of your booking when coverage is purchased.&nbsp;



<h3>How long do I have to purchase coverage?</h3>



Roamly Weather Coverage is available for purchase up until the day before your trip begins. If your trip starts today, you will not be able to purchase coverage.&nbsp;



<h3>What happens if I change the dates of my trip?</h3>



Because coverage is based on a specific date range and forecast, if you change the dates of your trip then your Roamly Weather Coverage will be removed and need to be repurchased for your new trip dates.&nbsp;



<h3>Can I cancel my Weather Coverage?</h3>



You have 24 hours after the purchase of Roamly Weather Coverage to cancel it. After 24 hours have passed, then coverage will not be able to be removed without canceling the booking.&nbsp;



Note! If Roamly Weather Coverage is added within 14 days of your booking&#8217;s start date, then the option to remove the coverage will not be available.&nbsp;



<h3>What happens to my coverage if my booking is canceled?</h3>



If the booking is canceled prior to departure, then the entire cost of Roamly Weather Coverage will be refunded to you.&nbsp;



Note! If the booking is canceled on, or after, departure then Roamly Weather Coverage will be nonrefundable.&nbsp;



<h1>Sensible Customer Support</h1>



Sensible Customer Support will be best equipped to answer any specific questions you may have about the available coverage. You can contact them by phone or email:



<ul><li>Phone: +1 424-367-1964</li><li>Email: support@sensibleweather.com</li></ul>

What is Roamly Weather Coverage?

UPDATE: Thank you for your interest, but this program is now closed to new applicants. We will update this page and announce publicly if we are able to open the program to new campgrounds in the future. Thank you for your understanding.

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