If a refund is due because of a cancellation by the guest or host, it&#8217;s automatically released back to the guest&#8217;s payment method on file — in line with the reservation&#8217;s cancellation policy. If the refund is due to negotiations between the guest and host, or due to services not provided, a host can request a refund for their guest by contacting us at <a href="mailto:support@outdoorsy.com">support@outdoorsy.com</a> or <a href="http://1-877-723-7232" data-wplink-url-error="true">1-877-723-7232</a> (toll-free).
COVID-19 and cancellations
We&#8217;re currently unable to adapt our policies for COVID-19. Though we made exceptions in the past, our original cancellation policies are once again in place. This is for the protection of our valued guests and dedicated hosts.
Before booking a planned vacation or last-minute getaway, please examine the host&#8217;s cancellation policy thoroughly. Also, look into how COVID-19 may be affecting your travel destination.

How do refunds work?

Yes, any reservations completed for vehicles registered in Canada will be charged and paid out in CAD, even if you travel into the US from Canada.

Are the charges in CAD or US?

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OFFICIAL CONTEST RULES



NO PURCHASE IS NECESSARY TO ENTER OR BE SELECTED FOR THE PRIZE(S).



A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.



This contest (the “Contest”) is governed exclusively by the laws of the United States. Void where prohibited by law. Only offered to residents in the United States and Canada (excluding Quebec).



Contest Period: The Contest begins at 8:00 am Central Standard Time (CST) on June 1, 2023 and ends at 11:59 pm (CST) on June 30, 2023 (the “Contest Period”). At the end of the Contest Period, Outdoorsy will select 4 winners (see “How to Enter” and “Winner selection and notification” for details on additional requirements regarding entry timing and winner selection process during the Contest Period). Outdoorsy reserves the right to cancel the Contest at any time and for any reason without notice.



Sponsor: Outdoorsy, Inc. (“Outdoorsy”).



Eligibility:&nbsp;



The Contest is open to residents of the U.S. and its territories, the District of Columbia, and Canada (excluding Quebec) who are 21 years of age or older as of the date of entry. Officers, directors, and employees of Outdoorsy or its affiliates, and related companies, and the immediate family members (parents, children, siblings, spouse) or members of the same household (whether related or not) of such officers, directors, and employees are not eligible to participate in the Contest. Entries originating from any other jurisdiction are not eligible. The Contest is subject to all applicable Texas and US laws and regulations and is void where prohibited.



Agreement to Official Rules:&nbsp;



By entering and participating in the Contest, you, the entrant, fully and unconditionally agree to be bound by these Official Rules and the decisions of Outdoorsy, which will be final and binding in all matters relating to the Contest. By participating in the Contest, you, the entrant, grant Outdoorsy permission to send you emails, which you may opt out of at any time.



How to enter:&nbsp;



Submission of entries (name and email address) must be made during the Contest Period, participation consists of an entry form located behind the designated “Enter Now” digital button interface from the ‘Be 1 In A Million’ landing page &#8211; www.outdoorsy.com/be-one-in-a-million, you must fill in all of the fields as directed.



Four potential winners will be selected by Outdoorsy (in its sole discretion) at the end of the Contest Period.



Prize: Each of the (4) prizes consist of: US $1,000.00 in credits for exclusive use on Outdoorsy.com, plus an “giveaway gift box” of partner products with an estimated average value up to US$2,000.00. The prize is awarded “as is” with no warranty or guarantee, either express or implied. The right to receive the prize is not transferable, assignable, and no substitutions or cash equivalents are permitted except at Outdoorsy’s sole discretion or as otherwise provided herein.&nbsp;



Outdoorsy reserves the right, in its sole discretion, to substitute a prize (or a portion of the prize) of equal or greater value for any reason. Outdoorsy will not replace the prize if it is lost or stolen. Any and all prize-related expenses, including without limitation any and all federal, state, and local taxes, shall be the sole responsibility of the winner. By accepting the prize, the winner grants its permission for Outdoorsy to use the winner’s name, social media pseudonym and city and state for purposes of advertising and trade without further consent or compensation, unless prohibited by law.



Outdoorsy makes no representations or warranties whatsoever as to the ability to use the prize or to book and rent any particular vehicle or stay listed on the Outdoorsy.com platform. A winner making a booking on the Outdoorsy.com platform agrees that additional criteria may be imposed by the listed vehicle’s or stay’s owner. If the booking value exceeds the US$1,000.00 credit, then the winner will be solely and completely responsible for covering the booking expenses beyond the prize amount. Such booking must purchase the maximum available insurance coverage offered through the Outdoorsy.com booking platform. Outdoorsy will not be responsible for covering additional trip costs on and/or off platform, including but not limited to, mileage overage fees, gas, campground reservations, airfare or any other costs and expenses. All bookings on the Outdoorsy.com platform must fully comply with the terms and conditions and other policies therein.



Winner selection and notification:&nbsp;



As described in “How to Enter,” four potential winners will be selected at the end of the Contest Period. The winners will be notified via email addresses provided on the submission. In order to receive the prize, the potential winner must return email communications with Outdoorsy’s team to set the delivery conditions of the prize. If the potential winner fails to respond to the email within 7 days or is found to be, in Outdoorsy’s sole discretion, ineligible or in violation of these Official Rules, such potential winner and his/her entry will be disqualified, and an alternate winner will be selected from all remaining eligible entries. Outdoorsy may request paperwork that the potential winner will be required to complete in order to be awarded the prize (including, but not limited to, a publicity release, tax documentation, drivers license information, evidence of insurability, and/or liability release). The failure to do so will render the potential winner ineligible. If the potential winner is under the age of 25, they will need to be accompanied on their reward trip by a verified driver (verified in Outdoorsy’s sole discretion) over the age of 25 who will be responsible for being the driver of the vehicle during the rental period and who will be legally responsible for compliance with all terms and conditions related to accepting and using the prize, including the provision of paperwork and the releases and indemnifications described in these Official Rules. The prize will be available for redemption until December 31, 2024. The receipt of the prize offered in this Contest by the potential winner is conditional upon compliance with these Official Rules and any and all applicable federal and state laws and regulations.



General Terms:&nbsp;



Decisions made by Outdoorsy are final and binding in all matters, including interpretation of these Official Rules and awarding of the prize. Entrants assume all risk of loss, damage, destruction, delay, or misdirection of Contest materials submitted to Outdoorsy. Outdoorsy reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the Contest, or any part of it, if any virus, bugs, other technical failures, non-authorized human intervention, fraud, or any other causes beyond Outdoorsy’s control impair the administration, security, integrity, or proper functioning of the Contest, as determined by Outdoorsy in its sole discretion. Outdoorsy in its sole discretion reserves the right to disqualify any entrant it finds to be tampering with or attempting to tamper with the entry process or the operation of the Contest or to be acting in violation of these Official Rules. Any attempt by an entrant to deliberately damage or undermine the legitimate operation of the Contest may be a violation of criminal and civil laws, and, should such an attempt be made, Outdoorsy reserves the right to seek damages from such persons to the fullest extent permitted by law. Outdoorsy’s failure to enforce any term of these Official Rules shall not constitute a waiver of that term.



Release and indemnification:&nbsp;



By participating in the Contest, you agree to release from liability and hold harmless Outdoorsy and its parent company, affiliates, and related companies, and each of their respective officers, directors, and employees and agents (collectively, the “Released Parties”) from and against any claim or cause of action, including, but not limited to, personal injury, death, or damage to or loss of property, arising out of participation in the Contest or the receipt or use or misuse of any prize, or from any trip booked or taken using the prize. Entrants agree to indemnify the Released Parties and any other companies associated with the Contest, including any vendors or marketing agencies, and any third parties who have provided prizing. The indemnity covers all claims made not only by potential winners, but also by anyone participating in the Contest. The indemnity covers both claims arising out of the Contest itself, and claims arising from any use of the prizes.



Limitation of Liability:&nbsp;



Outdoorsy is not responsible for: (1) any incorrect or inaccurate information, whether caused by entrant, printing errors, or any of the equipment or programming associated with or utilized in the Contest; (2) technical failures of any kind, including, but not limited to, malfunctions, delays, interruptions, or disconnections in phone lines or network hardware or software; (3) technical or human error which may occur in the administration of the Contest or the processing of entries; (4) late, lost, undeliverable, damaged, stolen, misdirected, or postage-due entries; or (5) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, by entrant’s participation in the Contest or receipt or use or misuse of any prize, or from any trip booked or taken using the prize. This includes such failures that might result in more winners than planned are issued.



Disputes:&nbsp;



This Contest is governed by the laws of the United States and State of Texas without respect to conflict of law doctrines. As a condition of participating in this Contest, entrant agrees that any and all causes of action arising out of or connected with this Contest, shall be resolved individually, without resort to any form of class action, exclusively and solely before a state or federal court located in Austin, Texas. Further, under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, or consequential damages, including reasonable attorneys’ fees, and entrant further waives all rights to have damages multiplied or increased.



Privacy Policy:&nbsp;



Information submitted with an online entry is subject to the Privacy Policy stated on Outdoorsy’s website.



Winner Name and Rules:&nbsp;



To obtain a copy of the winner’s name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to Outdoorsy. Residents of Vermont may omit return postage. Requests must be received during the Contest Period.

Be One in a Million Terms &amp; Conditions

Outdoorsy terms of service

Every year, thousands of people converge on Nevada’s Black Rock Desert for the annual Burning Man festival. There, “artists, makers, and community organizers who co-create art, events, and local initiatives around the world” gather to celebrate and construct the sizeable—yet temporary—Black Rock City. Over the nine-day festival, the makeshift city is built, celebrations abound, the famous wooden statute is set ablaze, and then the city is disassembled.



While this can be an interesting way to spend your vacation, it can also wreak havoc on your RV. In all the excitement, some festival-goers may go a little too far and your property may get damaged or vandalized. More common, an ultra-fine dust gets kicked up in the wind and coats anything in sight.



<h2>Playa dust</h2>



The Black Rock Desert is the site of a long lost, prehistoric lake bed and the desert playa (or just ‘playa’) is the bottom of it. The playa dries out, cracks, and creates a unique, ultra-fine dust—playa dust—that the festival is often associated with. As you might imagine, this dust can get into even the cranniest of nooks.&nbsp;



Festival-goers try to beat the dust by taping air vents, seams, and windows. Some cover furniture with plastic and others even wax the outside of the RV. But, playa dust is sure to get in and when it does, it is difficult to clean from the interior and exterior of your RV. It can even damage your electrical and mechanical systems.



<h2>Insurance coverage 2023</h2>



Because of the damage that playa dust can do to your RV and the increased risk of physical damage on the festival grounds, Burning Man remains an unauthorized festival in Outdoorsy’s terms of service. As a result, Outdoorsy insurance does not provide coverage for your RV on the festival grounds nor does it cover festival-related damage. That includes damage from playa dust to the interior, exterior, anything mechanical or electrical, or vandalism.



If your RV goes to Burning Man, Outdoorsy offers liability-only coverage to and from the festival to ensure your RV is road legal. But, if your RV is involved in a covered loss and your guest is at fault: your RV is not covered, only other peoples’ damaged property is covered. In addition, our liability-only coverage is provided at the state minimum level of coverage.



Outdoorsy’s Burning Man policy also means that our teams can only provide limited support in disputes you may have with your guest. In addition, if your guest is traveling from abroad, you will most likely be unable to collect on damages through small claims court. Candidly, if your RV goes to Burning Man, collecting for damages to your RV will be between you and your guest.



We understand that our Burning Man insurance policy may give you pause in accepting bookings headed for the festival. That’s okay! It’s your vehicle and you can do as you wish. If you would like to cancel a festival-bound booking, you may do so with no penalty for the cancellation. Simply reach out to our customer support team at support@outdoorsy.com.

What the heck is Burning Man?

The best place to advertise your vehicle listing? On your vehicle! 



That&#8217;s why Outdoorsy offers free (while supplies last) &#8216;Rent me on Outdoorsy&#8217; stickers and magnets. Put one on your vehicle so that everywhere it goes, it helps you get more bookings. 



You can also purchase a sticker or magnet that has a QR code for your listing using our premade templates.



<h3>Free sticker or magnet</h3>



<div class="wp-block-image is-style-default"><figure class="alignright size-large is-resized"><img loading="lazy" src="https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2023/02/27161248/medium_57551-76dab250f8698ca840d06edd11a53c29-4.png" alt="Sticker reading &quot;Rent me on Outdoorsy&quot;" class="wp-image-42718" width="137" height="150" /></figure></div>



Each host can order either a sticker or a magnet at no cost. Stickers come in 2 sizes, and the magnet comes in 1 size. Each order gets reviewed and approved, so please only place 1 order for 1 item. These are available while supplies last. 



To get yours, access the <a href="https://stores.kotisdesign.com/outdoorsyowner/access_code" target="_blank" rel="noreferrer noopener">Outdoorsy store</a> using this code: OutdoorsyOwner. Then, select 1 of the below options.



<ul><li>Small sticker: 3.6 x 4”</li><li>Large sticker: 8.5 x 9.3”</li><li>Large magnet: 8.5 x 9.3”</li></ul>



Items ship to U.S. addresses only.



<h3>QR code sticker or magnet</h3>



You can also use our predesigned templates to create a sticker or magnet that has a QR code for your listing. Since you pay for these yourself, you can order as many as you want. 



The templates are free to use. Just choose your favorite and plug your listing&#8217;s QR code into the design. Some even have room for your RV&#8217;s name. From there, you can export and save the file to have it printed and shipped to you through any third-party site. We recommend Vistaprint.



Sticker / decal templates (based on standard <a href="https://www.vistaprint.com/signs-posters/car-window-decals" target="_blank" rel="noreferrer noopener">Vistaprint sizes</a>) 



<ul><li><a rel="noreferrer noopener" href="https://bit.ly/8x8decal" target="_blank">8 x 8” sticker</a></li><li><a rel="noreferrer noopener" href="https://bit.ly/12x18decal" target="_blank">12 x 18&#8243; sticker</a></li></ul>



Magnet templates (based on standard <a href="https://www.vistaprint.com/signs-posters/car-door-magnets" target="_blank" rel="noreferrer noopener">Vistaprint sizes</a>) 



<ul><li><a href="https://bit.ly/10x20magnet" target="_blank" rel="noreferrer noopener">10 x 20” magnet</a></li><li><a href="https://bit.ly/10x24magnet" target="_blank" rel="noreferrer noopener">12 x 24” magnet</a></li></ul>



Once your RV is sporting its new sticker or magnet, share a photo in the <a rel="noreferrer noopener" href="https://www.facebook.com/groups/outdoorsyowners/" target="_blank">Outdoorsy RV Host Community</a> on facebook. We love seeing what our hosts have been up to.

Get your &#8216;Rent me on Outdoorsy&#8217; sticker or magnet

Published Jan 12, 2023



Calling all Outdoorsy hosts, charging for extra miles and generator hours just got easier.



Just look for the Record mileage and generator button on the Bookings page for the trip. This appears 2 days before the trip begins.



You’ll enter your mileage and / or generator readings twice.



<ul><li>Enter your starting miles and / or generator hours before the trip begins.<ul><li>Take photos of your odometer and generator meter, as well. </li></ul></li><li>Enter your ending miles and / or generator hours when you get your vehicle back.<ul><li>Take photos again.</li></ul></li></ul>



Once you enter the ending values, we’ll calculate any overage charges for you. You’ll see a breakdown of what the guest owes, based on the mileage and generator settings for your listing. At that point, you can decide whether to charge the guest or not.



To charge the guest, select the Process overage fee button. We’ll charge the guest’s payment method on file.



If you allow unlimited mileage and generator hours for a listing, you will not see anything about this new process on your Bookings pages.



No more calculating overages yourself



This new process gives you a fast way of seeing whether your guest used more miles or generator hours than what their rental included. And, an easy way to charge for it.



You can now stop using the Collect extra fees process to charge the guest’s security deposit for mileage and generator overages.&nbsp;



The new process also gives your guests better transparency into how many extra miles and / or hours they used. And, how much they paid for any overage.



Reminders



<ul><li>You have 7 days after a trip ends to collect extra mileage and generator hour fees. </li><li>Charging for extra miles and generator hours is optional. If you decide not to charge the guest after seeing the overage, perhaps because it’s really low, simply ignore the Process overage fee button.</li></ul>



<ul><li>You can set both your per-day usage limits for mileage and generator and the cost for going over. To adjust your settings, go to your listing and: <ul><li>Select Pricing from the left-hand menu if you’re using the website. </li><li>Select Mileage charges or Generator charges from the menu if you’re using the app.</li></ul></li></ul>

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